Consumer Behavior Features
Following COVID-19: How coronavirus pandemic is impacting retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.
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Big adapting ahead for retailers striving to succeed in post-COVID-19
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…
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Shoppers transacting more via organic channels during COVID-19
by Drew Lau — VP Product, Mobify
Drew Lau, vice president of product at Mobify, shares valuable data into how shoppers are behaving through different channels during the COVID-19 pandemic and…
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Assessing COVID-19's impact on consumer shopping, customer habits
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The global coronavirus outbreak is changing retail, and the customer experience, unlike any other industry disruption. It's also changing how consumers will…
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Will COVID-19 change consumer buying habits long term?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The COVID-19 outbreak has already shifted consumer buying habits to self-service.
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Diebold Nixdorf retail expert: It's time to give customers their time back
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…
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COVID-19: How retailers can overcome the challenges of a pandemic
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…
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Coronavirus outbreak raising questions about digital payments, cash
by David Jones — Editor, Networld Media Group
The coronavirus pandemic is raising a number of concerns about whether consumers would shift toward digital payments amid concerns about cash handling and…
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COVID-19: Retailers closing stores for worker, customer safety
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.
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Former Amazon exec on the state of retail e-commerce
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…
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TD Bank retail leader talks payment innovation, POS transformation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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IKEA measures DOOH effectiveness with Russ Outdoor
by Bradley Cooper — Editor, Connect Media
One great challenge with digital-out-of-home or any other form of advertising is how one can measure the true effectiveness of the campaign. How can you…
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Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
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Store appearance, loyalty, associate engagement top October reads
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…
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Formation VP defines personalization — why it's critical to the retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…
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Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…
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