How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Unwrap more sales: 3 tactics to reduce cart abandonment

by Tim Marshall — Vice President, Retail Partnerships, Syndigo

When it comes to e-commerce, simplicity is a best practice. You want an easy-to-navigate user experience, with clean, clearly visible buttons and as few touch…

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

The future of shopping is now: 5 consumer behavior shifts retailers must embrace

by Eric Karofsky — CEO, VectorHX

The world of customer experience is evolving faster than ever and retail success hinges upon understanding and adapting to rapidly changing customer behaviors.

Bringing brand loyalty back: Adapting to a new age of customer expectations

by Todd Pollak — Chief Revenue Officer, Marqeta

With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…

How point of sale and display solutions can reduce retail theft in 2024

by Daryl Bedford — Managing Director, Harrison Group

Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.

Why independent retail stores are gateway to powerful multicultural consumers

by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media

Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…

Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

Beyond Black Friday: Unpacking insights on mobile app engagement

by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox

Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

E-commerce isn’t just about the giants anymore

by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex

More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…

How consumers are saving during peak holiday season

by Trey Loughran — CEO, Purchasing Power

It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.

5 ways to deliver (and improve) the connected customer experience

by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience

Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.

The growing significance of remotely managed digital signage

by Digital Signage Today

By utilizing remote management, businesses ranging from retailers to restaurants can unlock the true potential of digital signage.

Why retailers must act now with GenAlpha in the metaverse

Three tips on how can businesses meet the expectations of this highly tech savvy and demanding generation.