'Interesting times' highlight ICX Summit 2017
Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.
ICX Summit honors Under Armour as 'influencer' of the year
The Influencer of the Year award, presented at the ICX Summit in Dallas last week, went to Under Armour for its continued devotion to creating unique and engaging experiences and for a corporate philosophy that embraces the ongoing deployments of innovative ICX technologies.
A generational perspective: How our past defines future buying behaviors
Everyone's trying to figure out what drives consumers to purchase. But to understand how they shop, you need to know what makes them tick.
Upcoming webinar: Eliminating islands of technology for a seamless customer experience
Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices during a free June 22 live webinar focused on crafting that illusive seamless customer experience.
Can any traditional retailer survive the "Battle of the Bots"?
Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.
How AI plays into every step in the retail customer journey
Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail challenges and boost the bottom line way beyond just better customer communication.
Multichannel is not enough: Creating a true omnichannel customer experience
It's critical businesses not assume today's online purchasing experience is the same as what consumers experienced years ago. As companies seek to bring the best of what they have to offer to customers, bringing together insights and tools for a unified experience across channels will create a happy customer base, and a healthy bottom line.
CONNECT Summit to tackle mobile technology's impact on restaurants, retail
Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.
How to craft a seamless omnichannel experience
Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.
How do you describe the CRM evolution? With these 4 c's
By John Oechsle, CEO, Swiftpage Walkmen were all the rage, cell phones were the size of eggplants, and Whitney Houston's "I Wanna Dance With Somebody" was the No. 1 hit.
Chatbot success 101: Why a single customer view is a must
The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with shoppers, has only grown more critical as the number of channels and the volume of customer data generated has increased.
8-second race: How retailers can connect with fast-moving customers
the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them is to create an adaptive customer experience.
Last mile: The amazing race to solve the delivery dilemma
Omnichannel drives new expectations that every retailer must address.
Customer loyalty 101: How to avoid alienating today's shopper
Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.
Are you sitting on a data goldmine? What all retail brands need to know
Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on vast pools of data. Yet many struggle to manage this invaluable resource, as data has become increasingly complex and is of limited use without intelligent analytics.
Kagan: New rules for success in retail
Retail will always be with us, but it will be different going forward. Now is the time to be experimenting and expanding your brand in the mind of your customers and investors.
Hungry for more conversions? There's an app for that
With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite brands in the app store. The more consumers turn to their smartphones for buying convenience, the more competition arises for brands looking to cash in on the gold rush.
Location data is leading a retail revival: Here's how
Location data answers much more than just "Are buyers visiting my store?" It answers questions like "Which locations and audience segments do competitor's loyalists frequent?" and "How much market share are my marketing campaigns stealing from competitors?"
7 hacks for smarter, cheaper customer experience
Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.
5 key components to monetize your data
The explosion of information is clearly accelerating. Data is flooding companies and the problem is only getting worse. As the next big explosion heats up with Internet of Things technology the rate of information growth will go exponential.
