Consumer Behavior News & Media
Target stores target of $11K self-checkout scam
January 30, 2025
A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…
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The soundtrack to sales: How to select in-store music to boost customer satisfaction
by Anton Timashev — Co-Founder and CEO, Wayvee Analytics
Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.
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Target sees growth in holiday sales, makes leadership changes
January 29, 2025
Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.
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TikTok users will jump to Instagram, Facebook if US ban becomes permanent
January 27, 2025
TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.
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Retail holiday sales grew more than expected
January 23, 2025
Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Self-checkout popularity expands among shoppers
January 21, 2025
Self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix.
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Most American consumers feel positive about 2025
January 17, 2025
Two-thirds of American consumers are feeling positive about what 2025 will bring but 54% will be spending cautiously and 74% will be more likely to buy a…
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Shoppers believe best holiday deals are after holidays
January 16, 2025
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large…
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Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
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Batteries Plus COO talks consumer trends, customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…
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Most consumers not a fan of dynamic pricing
January 14, 2025
Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…
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2024 holiday shopping was a big mobile experience
January 14, 2025
The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.
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NRF: Retail 2024 ended on high note, growth ahead
January 13, 2025
The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.
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Global holiday sales hit record $1.2 trillion
January 10, 2025
Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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Why emotions matter in retail customer journeys
by Renee Ellis — Senior Consultant, Cella by Randstad Digital
By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…
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Many consumers not aware of AI is in play during online shopping
January 7, 2025
Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…
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Most consumers will jump to another retailer when inventory is out of stock
January 6, 2025
Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.
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Consumers have limited patience when it comes to e-commerce snafus
January 2, 2025
Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…
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