Consumer Behavior News & Media
Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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Dollar General, Dollar Tree customers are pretty loyal
April 11, 2025
More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…
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Refund delays more scary than root canals for many consumers
April 10, 2025
Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.
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Most consumers jump brands after 2 negative experiences
April 10, 2025
Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…
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Retail sales to hit $5.4T despite economic uncertainty
April 9, 2025
Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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Understanding Gen Z consumer impact on the retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…
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Most Americans would pay extra to buy retired products they once loved
April 2, 2025
Two in three American consumers would love retired products they enjoyed in childhood to return and are willing to pay extra (32% more) to see them back on the…
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Consumer confidence takes a tumble
April 2, 2025
Consumer confidence has declined for the fourth consecutive month as of March and confidence regarding future employment prospects hit a 12-year low, according…
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Amazon customer spends nearly $3K, makes 73 purchases a year
March 31, 2025
The average Amazon consumer spent $2,817 on Amazon.com, making 73 purchases last year.
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Nebraska home to highest number of dishonest consumers
March 27, 2025
When it comes to being the home of the most dishonest consumer Nebraska leads the way.
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Most frontline workers deal with incivility on a consistent basis
March 27, 2025
Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…
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Consumer trust in digital services takes a dip
March 26, 2025
Most industries experienced a decline in consumer trust this year, compared to 2024, according to Thales' "2025 Digital Trust Index – Consumer Edition."
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AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
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More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
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Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
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US consumers increasingly tapping AI in shopping experience
March 21, 2025
Nearly half, 49%, of American consumers are turning to AI tools when buying online.
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Self-checkout boycott drives change at Britain retailers
March 19, 2025
Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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Chewy bests Amazon in customer satisfaction ranking
March 18, 2025
When it comes to online retail customer satisfaction Chewy.com is top of the list.
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