Consumer Behavior News & Media
Why c-stores need to boost the loyalty factor
September 13, 2022
There's been a 47% increase in use among c-stores since fall 2021, with prepared food and groceries the most popular purchases.
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Free webinar offers insight on how to convert shoppers into buyers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…
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Millennial, Gen Z shoppers prefer D2C when buying from online international brands
September 7, 2022
When it comes to shopping online at an international retailer or brand the majority of Gen Z (60%) and millennials (63%) like to buy direct rather than on a…
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Effective customer onboarding sets stage for human connection, experience improvement
by Simon Fraser
By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.
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Hudson deploys automated retail to Birmingham airport
September 2, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Most consumers keeping eye on holiday spend this year
August 31, 2022
A hefty number of consumers, 73%, are paying closer attention to how much they're spending on gifts this year, compared to last year, and 73% expect prices…
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Turning retail shoppers into buyers via conversion rate optimization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…
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Why consumers, brands are buying into Buy Now, Pay Later
by Maeghen Krueger — Director, Strategic Services, The Lacek Group
While still relatively new, the payment approach of Buy Now, Pay Later appears well positioned for continued growth within retail and is fast becoming part of…
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Consumers not big believers of social media influencers
August 29, 2022
A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…
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US consumers cutting costs, striving to save
August 29, 2022
American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.
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July retail sales illustrate consumers still shopping
August 25, 2022
Despite inflation, consumers were busy shopping in July, according to the National Retail Federation.
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Drone delivery: Consumers want it, retailers making it happen
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…
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U.S. consumer sentiment on a slow climb
August 23, 2022
U.S. consumer sentiment continued to rise this month after a record low point earlier in the summer, according to a Wall Street Journal report.
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Increasing costs spurring consumers to reduce spend
August 18, 2022
The rising cost of living is prompting one in two consumers, 47%, to cut back on spend, according to a LoopMe Survey that polled nearly 18,000 consumers in the…
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E-commerce shopping remains high amid inflation
August 18, 2022
July was a robust e-commerce month as U.S. consumers continued to spend despite increasing inflation, according to a Mastercard SpendingPulse report that…
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Trust remains a tough challenge for brands
August 17, 2022
A good majority, 71%, of consumers are all for federal data privacy legislation and 49% said data transparency communications, cookie consent banners and…
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Contactless transactions soared in vending during pandemic
August 15, 2022
Contactless transactions soared during the coronavirus pandemic, according to a joint study by Cantaloupe Inc., a digital payments and software services…
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Consumers still wary about touchscreen germs
August 15, 2022
Consumers are still concerned about using public touchscreens due to fears of germ transmission, according to a recent survey. Some are even changing their…
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Inflation impacting consumer spend, shopping habits
August 12, 2022
Due to inflation and rocky economics, U.S. consumer shopping and spending habits are changing, according to a consumer behavior report from Astound Commerce…
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