Consumer Behavior News & Media
Consumers want a variety of shopping channels, reveals survey
January 29, 2020
A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels.
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Smartphone shopping getting more popular
January 28, 2020
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
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Kohl's partnership with Amazon is paying off
January 28, 2020
A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.
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Customization or co-creation? There's a difference
by Daniel Edmundson — Strategy Director, Gretel
Daniel Edmundson, strategy director at Gretel, writes that the role of consumers in the retail process is quickly shifting and we've have now come to a moment…
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Retail spend is up and millennials are to thank
January 24, 2020
Retail spending is up, according to a TD Bank report, and millennials are the consumer generation leading the charge.
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For some retailers, 2020 will be a final curtain call
by Andy Morris — Vice President, Egremont Group
Andy Morris, vice president at Egremont Group, and Carter Koen, an analyst at Egremont Group, share insight on why retailers must focus on ensuring staff are…
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A look at brick-and-mortar retailers growth and where customer experience fits in
by Stephan Schambach — Founder & CEO, NewStore
Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…
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Bose shuttering stores around the world
January 20, 2020
Audio equipment maker Bose is closing 119 store locations across Europe, Japan, North America and Australia, closures it claims reflect the change in how…
read now2019 retail sales ended on a strong note
January 17, 2020
The U.S. retail industry ended 2019 on a strong financial note with a 0.3% sales jump in December.
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Why harmonic retail succeeds where omnichannel fails
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, who heads up retail strategy and research at Harbor Retail, shares insight on the new retail model and how retailers can deliver a customer…
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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How to participate in the 'experience economy' in 2020
by Elisabeth Zornes — Chief Customer Officer, Zendesk
Elisabeth Zornes, chief customer officer at Zendesk, explains why competing on price alone will not work anymore for the retailer. You've got to design the…
read nowMillennials like the digital receipt approach
January 7, 2020
Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.
read nowSurvey says consumers want personalized experience
January 7, 2020
Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…
read nowMastercard says holiday e-commerce sales enjoy record surge
January 3, 2020
Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…
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Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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More than half of Brits use cash for gifts during Christmas season
December 23, 2019
Six in 10 people (59%) across the U.K. who celebrate Christmas are likely to use cash in lieu of a card when purchasing gifts, treats or socializing this…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Cash payments in Canada declined 40% in 5 years
December 18, 2019
Cash payments in Canada declined 40% in volume over the last five years, according to a recent report from Payments Canada, an organization that operates a…
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