Report: Retail is in flux

December 17, 2019

A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…

Majority of UK consumers find online shopping more convenient

December 16, 2019

More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…

Mobile messaging taking deeper root among consumers

December 16, 2019

Consumers are 35 times more likely to open a mobile message than an email from retailers, yet businesses have been slow to provide a mobile communication…

Why retailers need to slow down to go fast

Christine Andrukonis, founder and senior partner, Notion Consulting, offers up insight on why the idea of making haste slowly can help retailers truly…

Aptos study reveals brick-and-mortar still king, BOPIS gaining popularity

December 13, 2019

Consumers in the U.K. and U.S. still prefer the physical store as their shopping channel, as they like to touch, feel and try products before purchase, and…

Why marketers shouldn't be too quick to switch to virtual-only strategies

Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…

Consumers want more value from loyalty programs, reveals report

December 12, 2019

Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…

SMG retail engagement leader on taking care of the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…

mPOS transactions will surge to $1.9T by 2024

December 10, 2019

Juniper Research is forecasting a surge in mobile point-of-sale transactions, with new data showing volume will more than double to $1.9 trillion by 2024…

How retailers can give consumers the personal care they expect

Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…

Holiday season check up: Are you effectively using store cards to foster customers for life?

Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…

Cyber Monday reveals mobile driving ecommerce train

by David Jones — Editor, Networld Media Group

December 5, 2019

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

As Black Friday hits, here's a holiday 2019 prediction

George Troy, author/blogger, believes this holiday season won't be as robust as many in the past and that retailers need to take a conservative approach.

Social media influence on holiday sales greater than ever

November 29, 2019

This holiday season will reveal a greater influence from social media when it comes to consumer purchases, according to a Dynata study commissioned by…

Holiday sales growth to hit 3.1%, claims study

November 27, 2019

Retail holiday sales this season will grow 3.1% compared to last year, and online sales should grab 14.6% of total purchases as double-digit e-commerce growth…

EMV cards to grow by $800M by 2024

November 26, 2019

The global EMV card market is expected to grow by $803.2 million between 2020-2024 and is currently growing at an annual rate of 7%, according to a report by…

The key to getting retail CX right the first time

Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…

Presented by RetailCustomerExperience.com

Small retailers embracing mobile banking

November 25, 2019

Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…

Shipping speed big consumer focus

November 22, 2019

Consumers not only want free shipping, they're expecting faster shipping than ever — especially during the holiday season. That's a prime finding from the…