Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…

Why we need to talk about the retail evolution, not the retail apocalypse

In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Airports emerge as a retail spending hub

June 27, 2017

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…

Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Study: Indian consumers increasingly rely on mobile banking

June 22, 2017

A recent study from financial services technology leader FIS shows a dramatic increase over the past year in the use of mobile devices and other digital…

The 'store as a community gathering place' emerges as a way to engage customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Millennials weigh in on how they shop

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…

Report: Omnichannel retailers will likely be operating one channel by 2027

June 20, 2017

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.

Online card spending to reach $6T by 2021

June 20, 2017

The value of e-commerce card payments made worldwide grew 26 percent during 2015 to reach $2.7 trillion. This represented 12 percent of all card expenditure…

Dermstore, Calendars.com boost sales with customer segmentation platform

June 19, 2017

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…

Online shoppers heading abroad to get best product price

June 19, 2017

A new UPS study reports U.S. online shoppers have no qualms about doing business with international retail sites if they can get a better price.

4 insights you can unlock by mapping the customer journey

By uncovering the path your customers follow when they engage with your brand, you'll gain four valuable insights that can help you build a stronger, more…

Data analytics hold the key to understanding and guiding the retail customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights…

Neiman Marcus embracing innovative tech from the front door to the dressing room

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…

ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation…

Retail tech investment expectation bodes well for tool makers

June 15, 2017

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers.

Father's Day spend will likely be record-setting event

June 15, 2017

Americans will spend more on Dad this year than in the past with Father's Day spending expected to hit a record-setting high of $15.5 billion, according to the…