Customer engagement provider taps Amazon Alexa in feedback effort

April 21, 2017

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.

Nordstrom taps Infor solution to boost omnichannel capabilities

April 21, 2017

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

5 top themes for future retail success

by Chris Petersen — Owner, IMS

In mature categories with declining volumes and margins, there are immense pressures on the c-suite to innovate. Consumers have already voted for a seamless…

Analyst: What Macy's needs to do to rally

April 20, 2017

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.

Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Report: Voice assistant technology growth more than doubles

April 19, 2017

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.

Big IoT adoption on horizon, claims new report

April 19, 2017

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…

Kagan: Early adopters gain competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…

Teletech hires SapientRazorfish leader as strategy officer

April 18, 2017

Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology…

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Lowe's innovation leader talks mission, focus and strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Lowe’s financial outlook bright, says analyst

April 10, 2017

Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report.

ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

Easter will be a hopping time in consumer spend

April 7, 2017

A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year.

Identifying the millennial 'tribes'

by Bradley Cooper — Editor, Connect Media

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

Kagan: Mobile pay apps not created equal

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There…