Survey says consumers still prefer shopping on a desktop to a mobile device

June 11, 2014

Digital analytics firm comScore and UPS have released their third annual UPS Pulse of the Online Shopper study. According to the companies, the survey asked…

May sees spending growth of 4.2%, up slightly from April

June 11, 2014

First Data Corp. has released its First Data SpendTrend analysis for May 1 through May 30, 2014, compared to May 2 through May 31, 2013. SpendTrend tracks…

Ken Blanchard on giving 'legendary service'

by James Bickers — Editor, Networld Alliance

The key is to create a culture in which employees truly care, says one of the world's most respected authorities on leadership.

More than half of mobile app users opt in to push notification

June 10, 2014

Branding and marketing firm Urban Airship has released its latest Good Push Index data study, which tracks user behaviors on more than 70 apps that ask users…

How to be a more prescriptive retail manager

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Every performance development plan needs to contain both a diagnostic and prescriptive element.

Index says consumers are less financially stressed this June

June 9, 2014

The Money Anxiety Index decreased 0.1 index points to 73.9 in June, indicating a slight improvement in the level of financial anxiety among consumers.

Why the future of retail is exciting, not gloomy

by Kristen Gramigna — Chief Marketing Officer, BluePay

Brick-and-mortar retailers are primed to emerge victorious in the battle for shopper dollars.

A tale of two pricing strategies

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Imagine two companies. One touts the results the customer can expect and charges premium prices, the other touts its low prices. Which one wins?

How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so…

Survey says retailers place a premium on customer traffic data

June 4, 2014

In-store analytics firm Brickstream has published results from a survey of 124 executives from global retail corporations that explores their primary…

How to add additional value to your products

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

How retail associates handle and present products to customers adds to, or reduces, the perceived value.

Spending on Father's Day to top $12.5 billion

June 3, 2014

As the smallest of the American gift-giving holidays, Father’s Day is a blip on the retail sales radar compared to Christmas and Mother’s Day, but the…

Offering great customer experiences when things go wrong

by Clare Evans

Good brand experiences are what keep customers coming back for more, but bad experiences can take a lifetime to erase.

Census Bureau says online shopping, mail order businesses up 27 percent

May 30, 2014

Electronic shopping is showing rapid growth compared to the rest of the retail trade sector, with the number of establishments growing 27.4 percent between…

The one thing about Big Data that retailers aren't talking about enough

by James Bickers — Editor, Networld Alliance

The collection of consumer data is not just transactional – there is an emotional component that is being ignored.

Survey says shoppers want 'more personal, less personalization'

May 29, 2014

A new "Truth About Shopping" study explores global consumer attitudes and behavior related to all areas of shopping today, including online, mobile and…

European study says mobile shopping driving impulse buys

May 29, 2014

The growth in smartphone usage is driving impulse purchases, according to a new Europe-wide study of mobile usage conducted by global financial group ING.

Pricing lessons from the 2014 Corvette

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

If you’re serious about wanting to increase demand for your products, raise your prices and limit the supply.

Eighty percent of consumers believe total data privacy no longer exists

May 28, 2014

The vast majority (80 percent) of consumers aged 20-40 in the United States and the United Kingdom believe total privacy in the digital world is a thing of the…

Study shows Millennials prefer malls to online shopping

May 28, 2014

OpinionLab has released a new study that provides a snapshot of Millennials as they shop in malls and stores across the country. The study analyzes Millennials…