How to be smart in a world of dumb retail mistakes

by Kristen Gramigna — Chief Marketing Officer, BluePay

There are no "magic bullets" that will instantly transform your retail store into a customer magnet. But there are steps you can take to avoid sabotaging…

Mother's Day revenue set to grow 3 percent this year

May 7, 2014

The time of year dedicated to pampering mom is quickly approaching and Americans are expected to splurge on gifts for Mother's Day. Market research firm…

Why loyalty tiers no longer rank

by Bryan Pearson — President, LoyaltyOne

For a lot of loyalty program members today, getting to gold is a treasure hunt, and only the program operator holds the map.

Shoppers happy to share personal information if there's a reward

May 1, 2014

Recent data from fashion shopping app Snapette, a business unit of PriceGrabber, shows that shoppers want to exchange personal demographic and shopping…

Survey says college students are wary of mobile payments

April 30, 2014

An April poll of 2,503 college students around the country revealed that 42 percent would "probably not" or "definitely not" make more mobile payments if they…

Survey says 60 percent of consumers will purchase Mother's Day gifts online

April 30, 2014

Online shopping platform PriceGrabber has released the results of its 2014 Mother's Day Shopping Survey, revealing how families will celebrate mothers this…

The collateral damage of a retail data breach

Effects of a breach go well beyond just the financial impact.

Millennial travelers prefer digital shopping

April 29, 2014

Millennial travelers are willing to spend their money and loyalty points on purchases for ancillary items at self-service kiosk and mobile devices, according…

The rise of the millennial and what it means for retail

by Clare Evans

Making up a fourth of the population and responsible for over $600 billion in annual marketplace spending, it is little wonder that retailers are racing to win…

Mother's Day spending expected to reach $20 billion

April 29, 2014

After splurging on tablets and smartphones, beauty supplies, apparel and jewelry for mom last year, consumers this year will celebrate Mother's Day keeping…

Deloitte: Digital influences more than $1 trillion in retail store sales

April 28, 2014

Digital interactions influence 36 cents of every dollar spent in the retail store, or approximately $1.1 trillion, according to a new study from Deloitte…

Walmart: Pricing perseverance or insanity?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Wal-Mart rolls out 'Black Friday-like' spring sales event to drum up sales." The St. Louis Post-Dispatch headline raises the question, does perseverance pay…

Survey says most mobile users are not interested in, or don?t want, mobile shopping technology

April 23, 2014

The future of mobile shopping may already be here, but it seems the mobile shopper is still a few steps behind. According to a study conducted by…

Speed and quality: Must they be mutually exclusive?

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?

11 compelling mobile stats every retailer should pay attention to

by Chris Allen

Whether you're operating on an e-commerce platform, in a store or both, you will improve your retail business when you pay attention to key facts and stats…

Is the Apple retail model right for your company?

by Kristen Gramigna — Chief Marketing Officer, BluePay

With more than 9,000 stores at its peak, Blockbuster enjoyed a competitive advantage that no rival could duplicate. But with the ease and convenience of online…

Three steps to retail loyalty programs that connect with customers

by Fred Thompson

We all know that loyalty programs are popular with customers, but when it comes to why a customer shops with a particular brand, the loyalty program is…

Omnico releases study on Millennial shopping behavior

April 17, 2014

Global retail technology firm Omnico Group has released results from its latest national primary research campaign revealing that consumers are increasingly…

Report: Consumers prefer conducting most business interactions online

April 16, 2014

Temkin Group has released new research, "Consumer Channel and Cross-Channel Benchmark, 2014." The report identifies which channels consumers prefer to use for…

A retailer's customer experience checklist

Although they may be harder to tick off in a simple box, customer-centric strategies are extremely important to get right.