UK shoppers are using less cash

Self-checkout and new ways to pay are leading to a decrease in the use of cash in the U.K., according to a BRC study.

World Cup has led to a 280 percent increase in soccer-related online shopping in the US

July 11, 2014

The 2014 World Cup appears to have kicked up more than a sea of Tim Howard fans in the United States.

Warehouse clubs becoming more popular with wealthy shoppers

July 11, 2014

While warehouse clubs might be perceived to be the domain of those looking to stretch a tight budget, new research from Mintel reveals that it is not just…

Mobile traffic to e-commerce sites rose from 3 percent to 37 percent in the last 4 years

July 10, 2014

According to the new Custora E-Commerce Pulse Mobile Report, in the past four years the percentage of traffic to e-commerce sites from mobile devices (phones…

Shopper visits drop 10 percent, but sales are up

July 9, 2014

In-store retail analytics firm Euclid has released its monthly retail benchmarks report to analyze shopper activity and behavior during the month of June. This…

Back-to-school shopping: Parents asked to buy 29 percent more than last year

July 9, 2014

Approximately 52 million parents are heading to the stores this back-to-school season and retailers and marketers are trying earlier than ever to earn their…

Survey says only one-third of retailers using loyalty programs to promote back-to-school spending

July 9, 2014

Back-to-school shopping is the second largest retail event of the year, second only to holiday shopping. However, businesses are failing to use loyalty…

The power of consistent customer service

by Adam Toporek

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

Study: Card fraud victimizes one in four consumers worldwide

July 8, 2014

According to a fraud study of more than 6,100 consumers across 20 countries, one in four consumers has been the victim of card fraud within the last five…

C-store traffic gets a lift from foodservice offerings

July 7, 2014

Adding even more pressure to the increasingly competitive restaurant industry, convenience stores are getting a bump from consumers seeking out foodservice…

How to communicate price increases to your customers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Your customers need to be gently reminded of the value they are receiving from you.

The three main things customers want from mobile payments

by Kristen Gramigna — Chief Marketing Officer, BluePay

How can you get customers to adopt mobile payments? Make them a value-added benefit that improves their retail experience.

Target says it will 'respectfully request' shoppers not bring guns into stores [UPDATED]

July 2, 2014

For the past month, Target has had something of a PR nightmare on its hands in Texas, where the group Open Carry Texas has been meeting up and strolling the…

Survey says 45 percent of shoppers don't trust retailers to keep their data safe

July 1, 2014

Retail marketing firm Interactions has released its third Retail Perceptions trend report, "Retail's Reality: Shopping Behavior After Security Breaches."

Report says most millennials are using mobile retail apps

July 1, 2014

CFI Group has published its Retail Satisfaction Barometer, which reveals consumer expectations during the shopping process, specifically noting the popularity…

Amazon's Fire Phone: Will it succeed?

by James Bickers — Editor, Networld Alliance

The sprawling online retailer has finally unveiled its smartphone. But is the company too late to a game that is well underway?

Social media 'gender scorecard': Men tweet, women pin, everyone uses Facebook

June 30, 2014

According to new research from ACCENT Marketing, the key to a successful customer engagement strategy on social media is to understand how Facebook, Twitter…

Growing e-commerce market drives digital wallet adoption in China, Forrester report says

June 26, 2014

Digital wallets adoption is growing in China, according to a new report from Forrester Research. The growth is attributed to the burgeoning e-commerce market…

Consumers are willing to spend more with companies that are socially responsible

June 25, 2014

Global retail analysis shows increased sales for brands with sustainability claims on packaging, or active marketing of corporate social responsibility efforts.

Consumers' favorite gas stations are grocery stores, wholesale clubs

June 24, 2014

Although convenience leads motorists to fill up at traditional gas stations, most prefer Kroger and Costco.