RCEES keynote speaker gives advice to Inc. magazine

April 23, 2012

Google Glasses: Who is actually going to wear them?

by Cherryh Cansler — Editor, FastCasual.com

The video recently released by Google featuring "Project Glass," Android-powered eyeglasses with a real-life, heads-up display, has received nearly 1…

Who's running your business?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

What would you say if someone told you that they were responding to 600 proposals a year versus 150 in prior years? Who among us wouldn't like to see that…

The new travel trend: Shopping tourism

April 20, 2012

There's a new buzz phrase in the world of travel: Shopping tourism. According to Forbes, the trend is common, although its new name isn't yet widely known.

What retailers should know about Google Glasses

Retail experts and techies debate the technology's feasibility and why retailers should care.

Study: Airport retailers will increase sales with self-service, mobile & wayfinding

April 19, 2012

Airports and airport retailers looking to better serve and generate more revenue from today's time-starved and mobile-enabled travelers are missing…

Study helps retailers calculate customers' potential spend

April 18, 2012

Acxiom Corporation, a provider of marketing services and technology, has announced its latest Consumer Dynamics study, "What Your Customer Is Buying When Not…

Opinion: Customization becoming essential to the customer experience

Far from being just a feature, customization is a product strategy.

Study: In-store messaging is top reason shoppers buy items not on lists

April 17, 2012

Despite a shopping list being a tool to stay on budget and eliminate unnecessary purchases, research shows that nine out of 10 shoppers still buy items not on…

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

NRF: March retail sales growth marks positive start to spring

April 16, 2012

Thanks to an earlier Easter holiday and unseasonably warm weather through much of the country, retailers in March witnessed solid sales growth. According to…

Beating the showrooming blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…

Study: How grocery shoppers use digital media

April 11, 2012

More than 23,000 shoppers participated in a survey that has generated insights about how best to market to customers in today's increasingly multi-channel…

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…

Can Penney's squareness lead to loyalty?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Being fair and being loyal are not the same thing. But can one engender the other?

Study: French e-commerce growing despite delivery kinks

April 6, 2012

Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…

March retail sales trend up

April 6, 2012

March was a good month for the nation's retailers. Major chains posted a 4.3 percent sales increase in March compared with the same month a year earlier…

Why consumer confidence deserves much less attention

by Doug Stephens — President, Retail Prophet Consulting

To say things have changed since 1967 is an understatement. Much of the technology we take for granted today was merely science fiction then. National…

Amazon.com is America's 'most relevant retailer'

April 5, 2012

Amazon.com is America's most relevant retailer of any kind, according to a study by Brodeur Partners that ranked the Top 10 most relevant retailers.

Online shoppers embracing live chat options

April 4, 2012

Online shoppers in the U.K and the U.S. are embracing live chatting options as a way of communicating with retailers, according to a study by LogMeIn Inc. and…