Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Micro Markets: How to Win in the Industry

They supplement vending machines with inviting locations stocked with fresh snacks, meals, and refreshments in an open layout. So what exactly are micro…

Gen Z not cutting spend despite inflation

March 22, 2023

Inflation isn't prompting the Gen Z consumer from shopping and 32% are online doing just that.

How the pandemic altered consumer behavior and the impact on the retail supply chain

by Christian Piller — co-founder and Chief Commercial Officer, Pollen Returns

Retailers need to take a hard look at every aspect of their reverse logistics process and implement structural changes to see better outcomes.

Consumers less trusting compared to 2022

March 20, 2023

Consumers have 10% less trust in brands than they did in 2022 and nearly half of consumers are interested in sharing first-party data for a more personalized…

Many retail associates dealing with angry customers

March 16, 2023

Over half, 68.5%, of retail workers regularly deal with angry or frustrated customers and one in five deal with unhappy customers each day.

Consumer appetite for luxury still going strong

March 13, 2023

Consumers plan to keep spending on luxury in the next three months, with 62% expecting to spend the same or more compared to the last three months.

Retail sales in-store, online up in February

March 9, 2023

Retail sales in the U.S. in February were up 6.9% compared to a year ago, according to a Mastercard SpendingPulse report that measures in-store and online…

Office Depot launches platform to fuel customer passions

March 7, 2023

Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.

Dick’s Sporting Goods Q4 sales are a hit out of the park

March 7, 2023

Dick's Sporting Goods same-store sales spiked 5.3% as the sporting goods retailer beat analysts' projections regarding its Q4 earnings and revenue which…

More consumers will celebrate St. Patrick’s Day this year

March 6, 2023

More consumers are planning to celebrate St. Patrick's Day this year, with 44% making plans compared to just 30% celebrating in 2022.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Consumers focused on shopping for essentials

February 24, 2023

While foot traffic to stores has increased, fewer consumers are visiting entertainment venues and are being more selective about what to purchase, focusing on…

Walmart CEO talks inflation impact

February 24, 2023

Walmart is experiencing impacts from food inflation, calling it the "most stubborn of the categories," in relating to the company's Q4 earnings.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

More consumers want better customer experience

February 21, 2023

More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…