Memorial Day celebration growing among consumers

May 25, 2023

Three-quarters, 75%, of consumers will celebrate Memorial Day this upcoming weekend, according to data released from Numerator.

Self-checkout tip requests attract criticism

May 19, 2023

As self-checkout expands at retail, shoppers are noticing checkout screen requests for tips, requests that are causing some consternation among consumers…

Consumers remain engaged as retail sales rise

May 17, 2023

April was a rebound month when it came to retail sales and consumers remained engaged, according to the National Retail Federation.

Sustainability bigger focus for young consumers

May 15, 2023

More than half, 60%, of Gen Z and Millennial shoppers have stopped buying from brands lacking when it comes to environment accreditations and more than…

Target, Amazon top consumer destinations after Bed Bath & Beyond closing

May 11, 2023

Those who once loved browsing and buying at Bed Bath & Beyond and the retailer's buybuy Baby locations will likely head to Target and Amazon, according to…

Rethinking the retail return

Why the overall retail return process could use an overhaul in 2023.

More plan to celebrate moms day than dads day this year

May 10, 2023

While more consumers (88%) will celebrate Mother's Day this year compared to celebrating Father's Day (79%), a greater number of consumers will buy Father's…

Consumers craving personalization

May 8, 2023

Nearly half of consumers, over 40%, are hungry for personalization in the customer experience and are willing to provide more data in order to get it.

5 ways to optimize online experiences to reach a new generation of shoppers

As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.

Creators driving Gen Z shopping

May 5, 2023

Social media creators are the most trusted by Gen Z shoppers and are driving a majority of Gen Z shopping decisions online and in stores with 75% making…

Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

Most consumers will ditch a preferred brand to save money

May 4, 2023

A good number of American consumers believe brands are using inflation as an excuse to increase prices and 88% are willing to ditch a preferred brand to save…

Most women identify as primary household shopper

May 4, 2023

Over three-quarters of women identify as the primary household shopper and yet brands and certain retail categories continue to focus on men as the big…

Pandemic habits still in play with consumers

May 3, 2023

Consumer habits adopted during the two-year COVID-19 pandemic remain in play as 68% of consumers are shopping more online due to delivery speed and flexibility…

Bed Bath & Beyond competitors step up on coupon opportunity

May 1, 2023

While the infamous blue 20% off coupons aren't in play at Bed Bath & Beyond as it liquidates stores as part of its bankruptcy activity, the coupons are…

Consumers will spend $35.7B for moms this year

May 1, 2023

Consumers are expected to spend $35.7 billion this Mother's Day, nearly $4 billion more than last year's record high of $31.7 billion, according to an annual…

Retailers will test ‘bring your own bag’ and returnable bag schemes

April 28, 2023

Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…

Jewelry industry experiencing ‘engagement gap’

April 27, 2023

The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…