Consumers more price-conscious these days

June 27, 2023

Cost-of-living concerns are prompting 66% of consumers to spend more time validating before making a purchase and 60% will abandon a purchase if they obtain…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

Men lead when it comes to online shopping

June 26, 2023

When it comes to online shopping 63% more male consumers shop online every day than women and 73% identify as the primary decision maker when it comes to…

Consumers embracing brands that embrace sustainability

June 26, 2023

Two-thirds of consumers, between 18 and 34 years old, are likely to buy from retailers committed to sustainability and 69% believe retailers have a…

May retail sales up a bit despite inflation

June 22, 2023

Spending at retailers rose 0.3% in May despite U.S. consumers dealing with inflation concerns, according to Commerce Department data.

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

Managing green with green: How sustainability and profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…

Most consumers jump ship after 1 bad brand experience

June 19, 2023

A hefty number of consumers, 73%, will jump ship after one bad brand experience — a sizeable increase compared to 2022 when 66% stated they would abandon a…

Consumers using chatbots, AI, but skepticism remains

June 16, 2023

Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…

Food, gifts top Father’s Day shopping list

June 15, 2023

This Father's Day consumers are all about eating, dining and finding gift items on sale.

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…

For many consumers shopping is all about the discount

June 13, 2023

More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…

Consumers quicker to leave brands after negative experience

June 12, 2023

Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The pet retailer’s loyalty program is at 60 million members and counting.

Online electronics shoppers spending stays the course

June 9, 2023

Nearly 70% of global online electronics shoppers will spend the same or more this year and sustainability is a key purchasing decision for 92% of Gen Z and 90…

Most shoppers prefer authentic content when purchasing goods

June 7, 2023

Shoppers are embracing authentic and organic content in the purchase decision and are more likely to buy products from brands that share content from real…

Consumers optimistic despite economy concerns

June 7, 2023

While 60% of consumers admit to being concerned about the overall economy, 67% of consumers are optimistic when it comes to their personal financial situation.

The changing retail landscape driving demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

Gen Z consumer all about groceries, embracing online deliveries

June 6, 2023

The younger Gen Z consumer, those 18 to 20 years old, most likely use their own money for dining, apparel and groceries and, as they become older, groceries…

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…