Consumer Behavior News & Media
Men lead when it comes to online shopping
June 26, 2023
When it comes to online shopping 63% more male consumers shop online every day than women and 73% identify as the primary decision maker when it comes to…
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Consumers embracing brands that embrace sustainability
June 26, 2023
Two-thirds of consumers, between 18 and 34 years old, are likely to buy from retailers committed to sustainability and 69% believe retailers have a…
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May retail sales up a bit despite inflation
June 22, 2023
Spending at retailers rose 0.3% in May despite U.S. consumers dealing with inflation concerns, according to Commerce Department data.
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How retailers can give what beauty shoppers want: A personal customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…
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Managing green with green: How sustainability and profitability go hand in hand
by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo
With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…
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Most consumers jump ship after 1 bad brand experience
June 19, 2023
A hefty number of consumers, 73%, will jump ship after one bad brand experience — a sizeable increase compared to 2022 when 66% stated they would abandon a…
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Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
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Food, gifts top Father’s Day shopping list
June 15, 2023
This Father's Day consumers are all about eating, dining and finding gift items on sale.
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Customer experience matters: 4 intelligent ways to bring shoppers to your mall
In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…
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For many consumers shopping is all about the discount
June 13, 2023
More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…
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Consumers quicker to leave brands after negative experience
June 12, 2023
Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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Online electronics shoppers spending stays the course
June 9, 2023
Nearly 70% of global online electronics shoppers will spend the same or more this year and sustainability is a key purchasing decision for 92% of Gen Z and 90…
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Most shoppers prefer authentic content when purchasing goods
June 7, 2023
Shoppers are embracing authentic and organic content in the purchase decision and are more likely to buy products from brands that share content from real…
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Consumers optimistic despite economy concerns
June 7, 2023
While 60% of consumers admit to being concerned about the overall economy, 67% of consumers are optimistic when it comes to their personal financial situation.
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The changing retail landscape driving demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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Gen Z consumer all about groceries, embracing online deliveries
June 6, 2023
The younger Gen Z consumer, those 18 to 20 years old, most likely use their own money for dining, apparel and groceries and, as they become older, groceries…
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How ChatGPT will enhance retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…
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Retail foot traffic on healthy path
May 29, 2023
Foot traffic has increased when it comes to retail locations as consumers are prioritizing shopping when it comes to discretionary spending.
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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