Consumers pulled back spend in holiday season

January 24, 2023

Shoppers in the U.S. reduced retail spend at the pinnacle of the holiday season, and retail sales dipped 1.1%, according to Commerce Department data.

Financial stress impacting consumers

January 23, 2023

More than half of Americans, 55%, had financial challenges in 2022 compared to 37% in 2021, according to KeyBank's 2023 Financial Mobility Survey. In addition…

Why retailers need a game play for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

Financial stress impacting consumers

January 20, 2023

More than half of Americans, 55%, had financial challenges in 2022 compared to 37% in 2021. In addition, 42% of respondents and 52% of millennial respondents…

Social commerce 3.0: Where do retail brands go from here?

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

The best way for brands to leverage social is to make it easy for customers to discover products on social but buy on the brand site.

Consumer confidence rose in December

January 16, 2023

Consumer confidence rose in December more than industry watchers expected, registering 108.3 on a consumer confidence index for the month.

Holiday sales were strong for retailers

January 12, 2023

Consumers spent $211.7 billion from Nov. 1 through Dec. 31, 2022, a 3.5% year-over-year boost, and also set a record for e-commerce, according to Adobe…

US economy added 223K jobs at year’s end

January 10, 2023

The U.S. economy created 223,000 jobs in Dec. 2022, marking the second best year for the labor market since 1939.

Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

US retail sales spiked 7.6% in holiday weeks

January 2, 2023

U.S. retail sales, which does not include automotive sales, increased 7.6% this past holiday season compared to the 2021 holiday season, according to the…

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

Instant gratification, discovery aspect top drivers in consumer store visits

December 27, 2022

When queried on why they would shop in a physical retail store, 45% of consumer say the desire is rooted in getting hands on goods instantly, and 38% enjoy the…

Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Contactless payments to hit $164B

December 22, 2022

The contactless payments market will reach $164.15 billion by 2030 and adoption of payments technologies, such as host-based card emulation and…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Digital-first Gen Zers are all about the physical store

December 21, 2022

Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

Many consumers making holiday-specific sacrifices

December 20, 2022

More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…

Sales stats reveal strong holiday start

December 19, 2022

While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…