Holiday spend down thanks to inflation

December 19, 2022

More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.

Last minute shoppers face bigger cyber risk

December 19, 2022

Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.

Positioning your business to win the new year

The holidays are upon us, but the post-holiday season is also rapidly approaching. Here are five strategies to ensure your business is ready for the…

Rewards program use, purchase spend up Black Friday weekend

December 16, 2022

There was nearly a 20% year-over-year increase in consumers worldwide using customer engagement program over the Black Friday weekend and a 7% spike in average…

Return policies are focus for holiday shoppers

December 16, 2022

More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Holiday consumer spend trends will continue in 2023

December 14, 2022

Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…

Economy impacting consumer grocery shopping

December 14, 2022

Economic conditions in the U.S. are "significantly" impacting nearly all consumer shopping habits, with more than two-thirds, 69%, reporting they're struggling…

Most Americans will spend less than $500 on holiday expenses

December 12, 2022

A good majority of U.S. consumers, 67%, plan to spend under $500 on holiday expenses, nearly 40% less this year compared to a 10-year national average.

Consumers focusing on short-term money goals as new year arrives

December 12, 2022

More than half of U.S. consumers, 53%, are intent on paying off credit card debt and building emergency savings as a new year arrives.

Consumers love personalization yet wary of data privacy

December 8, 2022

Consumers appreciate personalization when it comes to marketing but have concerns about data privacy.

Rising prices prompts consumers to change up holiday buying

December 7, 2022

Well more than half of Cyber Weekend shoppers, 87%, said increasing prices impacted holiday shopping, with 19% describing it as "significant," and over one…

In-store sales revenue remains on decline

December 7, 2022

The week of Black Friday marked the sixth consecutive week of in-store sales revenue declines for U.S. discretionary general merchandise with sales revenue 5…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

Kroger CEO: Inflation top of mind for consumers

December 7, 2022

It'll be awhile before grocery shoppers see the impact of food inflation dipping and, in the meantime, consumers are buying smaller amounts of food and…

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

Consumers hit stores big time during long Thanksgiving weekend

December 6, 2022

Of the 196.7 million U.S. holiday shoppers during the five-day Thanksgiving weekend, nearly 123 million hit a store, a 17% spike from approximately 105 million…

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Black Friday sales growth not as high as projected

December 2, 2022

This year's Black Friday U.S. retail sales increased 12% compared to a year ago, falling short of Mastercard's expectation of 15% growth.