Wegmans closes out self-checkout app due to losses

September 21, 2022

Consumers cheating the self-checkout process is the prime reason supermarket chain Wegmans has shuttered its self-checkout app.

How To Turn Your Stores into Super Converting Stores For Holiday Season

Retailers work hard to understand what kind of store experience they're delivering for their valued shoppers. To be ready for the holiday shopping season…

Grocery self checkout surges faster than many consumers wish

September 20, 2022

Self checkout at the grocery continues to expand due to labor shortages, and many shoppers are not happy about it, according to a report in The Wall Street…

In-store shopping is back, consumers want free delivery

September 20, 2022

A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…

Big e-commerce sales activity projected for holiday sales

September 19, 2022

Lots more consumers will be shopping e-commerce sites when it comes to the holiday purchases this year with one annual forecast predicting growth to land…

Why retailers may want to offer coffee to shoppers

September 16, 2022

Consumers who drink coffee, tea and other caffeine-infused drinks right before shopping spend more money and buy more products and they also tend to make…

SOLVING QUICK-SERVE DILEMMAS WITH THE SELF-ORDERING KIOSK

If the ups and downs of the last few years weren’t enough, the current economic climate is presenting new challenges that organizations of all sizes have to…

Consumers likely to hit online stores more than brick-and-mortars this holiday season

September 15, 2022

Retailers with an omnichannel strategy won't be hurt as much as standalone brick-and-mortar retailers if a consumer shopping trend expectation is fulfilled.

Holiday season sales growth may hit over 7%

September 14, 2022

The U.S. retail sales this holiday season are expected to grow 7.1%, compared to last year, despite inflation and reported cutback by consumers when it comes…

Why c-stores need to boost the loyalty factor

September 13, 2022

There's been a 47% increase in use among c-stores since fall 2021, with prepared food and groceries the most popular purchases.

Free webinar offers insight on how to convert shoppers into buyers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…

Millennial, Gen Z shoppers prefer D2C when buying from online international brands

September 7, 2022

When it comes to shopping online at an international retailer or brand the majority of Gen Z (60%) and millennials (63%) like to buy direct rather than on a…

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

Hudson deploys automated retail to Birmingham airport

September 2, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

Most consumers keeping eye on holiday spend this year

August 31, 2022

A hefty number of consumers, 73%, are paying closer attention to how much they're spending on gifts this year, compared to last year, and 73% expect prices…

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…

Why consumers, brands are buying into Buy Now, Pay Later

by Maeghen Krueger — Director, Strategic Services, The Lacek Group

While still relatively new, the payment approach of Buy Now, Pay Later appears well positioned for continued growth within retail and is fast becoming part of…

Consumers not big believers of social media influencers

August 29, 2022

A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…

US consumers cutting costs, striving to save

August 29, 2022

American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.