Consumer Behavior News & Media
July retail sales illustrate consumers still shopping
August 25, 2022
Despite inflation, consumers were busy shopping in July, according to the National Retail Federation.
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Drone delivery: Consumers want it, retailers making it happen
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…
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U.S. consumer sentiment on a slow climb
August 23, 2022
U.S. consumer sentiment continued to rise this month after a record low point earlier in the summer, according to a Wall Street Journal report.
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Increasing costs spurring consumers to reduce spend
August 18, 2022
The rising cost of living is prompting one in two consumers, 47%, to cut back on spend, according to a LoopMe Survey that polled nearly 18,000 consumers in the…
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E-commerce shopping remains high amid inflation
August 18, 2022
July was a robust e-commerce month as U.S. consumers continued to spend despite increasing inflation, according to a Mastercard SpendingPulse report that…
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Trust remains a tough challenge for brands
August 17, 2022
A good majority, 71%, of consumers are all for federal data privacy legislation and 49% said data transparency communications, cookie consent banners and…
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Contactless transactions soared in vending during pandemic
August 15, 2022
Contactless transactions soared during the coronavirus pandemic, according to a joint study by Cantaloupe Inc., a digital payments and software services…
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Consumers still wary about touchscreen germs
August 15, 2022
Consumers are still concerned about using public touchscreens due to fears of germ transmission, according to a recent survey. Some are even changing their…
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Inflation impacting consumer spend, shopping habits
August 12, 2022
Due to inflation and rocky economics, U.S. consumer shopping and spending habits are changing, according to a consumer behavior report from Astound Commerce…
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High-income consumers not letting inflation, recession worries change shopping habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Luxury shoppers are spending more on treating themselves and paying more attention to wellness products.
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Consumers reducing spend on non-essential items, special occasions
August 11, 2022
More than half of U.S. consumers, 67%, have reduced spending on non-essential items in the last six months and more than a third, 38%, are expected to spend…
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Healthy growth rate for omnichannel activity
August 10, 2022
The number of households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60…
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Healthy growth rate for omnichannel activity
August 9, 2022
Households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60% spike from…
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Online grocery hits plateau
August 9, 2022
Online grocery has plateaued and is now a convenience-focused part of a shopper's activity, according to a ChaseDesign survey.
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Consumer demand may mean Halloween candy shortage
August 8, 2022
Consumers are loving sweets and the increased demand for candy and chocolate could mean a shortage come October.
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Consumers will spend same, or more, in back-to-school shoe spend
August 8, 2022
A good majority, 78%, of U.S. families will spend the same, or more, when it comes to buying shoes for school this year and 21% will purchase exclusively…
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As inflation booms loyalty programs get more attention
August 5, 2022
Loyalty programs are gaining attention with eight in 10 American members of at least one loyalty program and half view retail loyalty programs as more…
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Back-to-school shopping stress on rise for shoppers
August 4, 2022
Back-to-school stress in on the rise, especially among consumers shopping for young children, with 75% of those with kids younger than 18 at least somewhat…
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Quality customer service can spur consumer spend
August 3, 2022
A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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