Consumer Behavior News & Media
Consumers would love to pay with loyalty points
November 30, 2022
A majority of consumers, 80%, would pay with points online or in the store if the option was available.
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If conversational commerce isn't a priority retailers may be saying goodbye to customers
by Savinay Berry — EVP Product and Engineering, SHIFT Communications
Conversational commerce matters as customers expect to reach retailers when and how they want.
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Consumers adjusting shopping but spend should be on par with 2021
November 23, 2022
While finances and inflation are top concerns for holiday shoppers, prompting 93% to adjust gift shopping, overall spend on gifts is expected to remain on par…
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Implementing Self-Service Kiosks: What’s on the Horizon
The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.
Presented by KioskMarketplace.com
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Black Friday tops for shopping
November 22, 2022
Black Friday will beat out Small Business Saturday and Cyber Monday when it comes to consumer activity as 57% of those polled by Jungle Scout will shop Black…
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Inflation impacting Thanksgiving shopping
November 22, 2022
A hefty number of U.S. consumers, 87%, report inflation will impact Thanksgiving shopping with more than half, 58%, describing the impact as moderate or…
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Inflation impacting Thanksgiving holiday plans, spend
November 21, 2022
Just 26% of Americans will be hosting Thanksgiving this year, the lowest point in four years. It reflects a 45% dip from 2021 and a 37% drop from 2020.
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Mastercard data predicts 15% retail sales growth on big sale day
November 21, 2022
Black Friday will be a bountiful sales day for retailers if a Mastercard SpendingPulse study projection hits the mark.
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Increasing food costs driving retail consumers to spend less
November 21, 2022
The cost of living, from food costs to credit card bills, is playing a role in what consumers are doing when it comes to spending, according to a report from…
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POS playing stronger role in consumer tipping
November 18, 2022
Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…
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Kentucky is really, really big on Black Friday
November 18, 2022
The most obsessed state when it comes to Black Friday is Kentucky, followed by West Virginia and Arkansas, respectively. Alabama lands in fourth place.
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3 ways collecting consumer data boosts customer experience
by Sai Koppala
Here are actionable steps retailers can take to encourage consumers to share data and then make good use of that data over the long term.
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Retail sales up in October
November 17, 2022
Despite a flurry of reports that consumers are cutting back on spending as the holiday season arrives, retail sales in October rose 1.3% with consumers…
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Inflation spurring consumers to make tough holiday spend decisions
November 17, 2022
Consumers plan to keep budgets tight while shopping this holiday season, and 61% plan to keep the budget restricted if the current inflation economics continue.
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Luxury consumers not cutting back this holiday season
November 15, 2022
A majority of luxury consumers, 76%, plan to spend the same, or more, during this year's holiday season.
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Consumers getting creative for holiday funding needs
November 15, 2022
Consumers are willing to give up streaming services and eating out, sell possession and take on another job in order to buy holiday gifts this year.
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Consumers heading online Black Friday, Cyber Monday
November 11, 2022
A big number, 71%, of U.S. consumers plan to shop online this upcoming Black Friday and Cyber Monday and 40% of those shoppers will spend more on those days…
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Value for the money a big factor for shoppers
November 11, 2022
A good number, 76%, of consumers are spending less and 56% indicate that "value for the money" is a big factor that impacts their loyalty of a retailer.
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Consumers plan to cut back on dining out, travel
November 11, 2022
More than half, 60%, of consumers are "highly concerned" about the economy and 39% list personal finances as a primary concern. Spending on dining out and…
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Sustainability top consumer priority
November 10, 2022
More than three-quarters of consumers believe it's important for a brand to highlight eco-practice data online, and if it's missing, a majority will look…
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