Consumer Behavior News & Media
Amazon robot delivery shelved over customer feedback
October 14, 2022
Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.
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Consumers getting price sensitive as holiday season nears
October 12, 2022
Consumers will prioritize savings and on-time shipping this holiday season and 78% plan to spend at least 10% less due to inflation compared to last year.
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Shoppers tapping phones for product research
October 10, 2022
A good number, 63%, of shoppers are using a phone in-store to research a product before purchase and 36% have bought something online while in a store.
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Gen Z, Millennials reducing personal spend to afford holiday purchases
October 10, 2022
Some young shoppers, specifically Gen Z and Millennials, are giving up personal expenses, such as streaming services and eating out, in order to afford holiday…
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‘Skimpflation’ taking root among consumers
October 7, 2022
A hefty number of consumers, 79%, are cancelling subscriptions, choosing lower-cost providers and renegotiating contracts to combat inflation. The cutting back…
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Economics not an issue for some holiday shoppers
October 6, 2022
While many consumers are worried about the economy some aren't going to cut back spending this holiday season.
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Affordability big worry for UK holiday shoppers
October 5, 2022
Affordability is a top worry for holiday shoppers in the U.K. this year, with 41% stating they are not able to afford Christmas and 33% planning to spend less…
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Economy, finances top concerns for holiday shoppers
October 4, 2022
Nearly a third, 29%, of U.S. consumers are thinking about spending less this holiday season and spending is expected to be on par with 2021 levels.
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Inflation, interest rate spikes not slowing shopping
October 3, 2022
While consumers are still worried about inflation and interest rate hikes they haven't stopped shopping and spending, according to the National Retail…
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Rite Aid reports $5M in losses in recent quarter
October 3, 2022
Shoplifting cost Rite Aid $5 million in its most recent quarter, with its New York stores taking the hardest hit.
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Shoppers hungry for discounts, digital shopping
September 29, 2022
The COVID-19 pandemic has altered consumer shopping in two major ways: Consumers have a greater love for digital commerce and they're on the hunt for discounts.
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Retail shrink hit nearly $100B in 2021
September 29, 2022
Retail shrink accounted for $94.5 billion in losses in 2021, up from $90.8 billion in 2020, according to the 2022 National Retail Security Survey from the…
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3 experts share predictions for 2022 holiday retail sales season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.
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Halloween consumer spend may break 2021 record
September 29, 2022
Halloween spending is expected to hit a record $10.6 billion, a robust increase compared to 2021's record of $10.1 billion.
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Best Buy, Home Depot strive to stop theft, product loss
September 28, 2022
Electronics retailer Best Buy and Home Depot, a home improvement retailer, are both striving to stop in-store theft by locking up more items.
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Holiday shoppers hitting stores earlier this year
September 28, 2022
While most holiday shoppers (80%) plan to shop the same or more this holiday season, as compared to past years, nearly one in two (45%) are going to shop…
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Inflation top worry for holiday shoppers
September 27, 2022
Nearly half of consumers, 48%, plan to shop early for this holiday season and the big reason is inflation, according to a Gartner Marketing survey.
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Why retailers need a conversion rate optimization program
September 26, 2022
Retailers seeking to drive sales and boost customer loyalty need an effective conversion rate optimization program for both physical and online stores. It can…
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Understanding retail through the Gen Z filter
by Tony DiPaolo — Vice President of Retail Solutions, Manhattan Associates
Retailers are bracing for the next wave of shopper-led disruption in the form of the 11-24 age group, colloquially known as Gen Z.
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US retail sales up in August
September 21, 2022
Despite inflation, U.S. retail sales increased in August by 0.3% with consumers spending more on clothing, vehicles and groceries.
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