Millennials busy shopping online, tapping mobile devices

November 10, 2022

Four in five (80%) of millennial shoppers now do most shopping online, up from 60% just three years ago, with 56% shopping mostly on a mobile device — a jump…

Consumers pulling back on spend thanks to rising costs

November 9, 2022

More than half, 63%, of consumers plan to pull back spending in reaction to inflation and rising costs, and inflation has significantly impacted 41% of…

Small retailers anticipating a profitable holiday season

November 9, 2022

A good majority, 80%, of small retailers targeting Gen Z and Gen Alpha consumers via social media efforts are optimistic about higher profits this holiday…

How to enable more human interactions with customers

by Sarah Assous

Enabling human interactions with customers is about facilitating discovery experiences that feel human and empathetic, speaks your language, removes…

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

American shoppers are loving convenience stores

November 4, 2022

The U.S. consumer is increasingly becoming a convenience store fan, with 62% stopping by a store at least once a week and 70% of convenience store consumers…

Balance key when it comes to self-checkout strategies

November 4, 2022

Retailers deploying self-checkout options should be taking a balanced approach as a study reveals just a small portion of consumers want SCO-only in a store…

Consumers embracing self service

November 2, 2022

Shoppers are returning to shop in stores and are embracing self service, according to Zebra Technologies Corp.'s 15th Annual Global Shopper Study.

Consumers willing to pay item return cost for convenience factor

November 1, 2022

A good number, 25%, of consumers are willing to pay for a product return in exchange for convenience.

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

Inflation impacting modest income consumers, in-store shopping regains top status

October 26, 2022

Overall holiday budgets will remain the same as in 2021 but inflation will have a deeper impact on how consumers with modest incomes shop this holiday season…

US shoppers lead in-store shopping

October 26, 2022

Along with expectations around self-service, digital payment and interactive experiences, research shows that U.S. shoppers lead the world in returning to…

Holidays shoppers starting early, economy big concern

October 24, 2022

More than half of consumers, 66%, are more concerned about the economy this holiday season compared to last year, and 58% intend to start shopping before…

Retail tech not meeting shopper expectations

October 24, 2022

Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.

Retail holiday shopping window wider than ever

October 20, 2022

The holiday shopping window is getting bigger this year as consumers are already shopping for gifts and spending more time browsing and conducting price…

Economy, finances top concerns for holiday shoppers

October 20, 2022

Nearly a third, 29%, of U.S. consumers are considering spending less this holiday season due to concerns about inflation and personal finances.

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Consumer spend up this Halloween

October 19, 2022

A good majority of consumers, 87%, will be spending when it comes to Halloween this year, and inflation isn't hampering consumer shopping given spend is…