Consumer Behavior News & Media
Crypto use on rise, most will use it for mobile purchases
January 11, 2022
More than a third of consumers between the age 18-54 own cryptocurrency according to a recent study by Cantaloupe — a digital payments and software services…
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How to deliver a personalized in-store customer experience without compromising trust
by Bobby Marhamat — CEO, Raydiant
Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.
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The future is now: 3 retail trends to watch
by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony
As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.
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Consumers increasingly adopting digital banking
January 6, 2022
Customers are increasingly embracing digital banking, with 73% claiming they use it once a week or more, according to JP Morgan Chase's digital banking…
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Consumers piled on holiday season debt in 2021
January 5, 2022
An increased number of consumers built up debt this holiday season, an average of $1,249, and one in three admit to spending more than they could afford.
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Revamped return policy may prove costly for retailers
January 4, 2022
During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…
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Healthy retail sales bump this holiday season
January 3, 2022
Retail sales spiked this holiday season, increasing 11% compared to 2019's holiday season, according to a Mastercard report.
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The state of self-service checkout: 6 key takeaways
by Bobby Marhamat — CEO, Raydiant
2022 may be a watershed moment for self-checkout technology and adoption. Find out why.
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DOOH brings holiday 'experiences' as retailers strive to rebound
by Kevin Damask — Editor, Digital Signage Today
After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…
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Saving money top New Year’s resolution
December 21, 2021
When it comes to New Year's resolutions the top goal is losing weight.
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Consumers spending at faster rate claims BofA chief
December 21, 2021
Consumers are spending "at a faster rate" than Bank of America Chairman and CEO Brian Moynihan has ever seen, and he's concerned about impacts from the ongoing…
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E-gift cards pretty popular this holiday season
December 20, 2021
One of the notable trends for the 2021 holiday season is consumer love for the e-gift card.
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Consumers cutting back on New Year's Eve spend
December 20, 2021
When it comes to New Year's celebrations this year, two-thirds of Americans plan to spend less than when they rang in 2021, according to a WalletHub survey.
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Experts share e-commerce strategies for a successful 2022
by Pari Raccah — General Manager, GiftNow (Loop Commerce)
In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.
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Shoppers love in-store tech that boosts customer experience
December 17, 2021
Nearly half (47%) of shoppers welcome in-store technology if it enhances the customer experience and one that mimics the online experience.
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Cyber Monday sales dip may reflect consumer trend
December 17, 2021
This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…
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Retail sales climb as consumers go holiday shopping
December 16, 2021
Consumer holiday shopping in November led to an increase of retail sales for the fourth consecutive month.
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Super Saturday may not be as super with shoppers
December 16, 2021
Super Saturday, the last Saturday shopping day before Christmas, may not be as busy as 2020 as the National Retail Federation predicts a slight drop in…
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Lowe’s sales dip as consumers pull back on home projects
December 15, 2021
The big boom in home improvement retail, mainly due to consumers focusing on home projects during the pandemic, may be cooling off.
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NYS mask mandate goes into effect today
December 13, 2021
Shoppers going into stores, restaurants or any type of business in New York State are now required to mask up or present proof of COVID-19 vaccination starting…
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