Consumer Behavior News & Media
Scan-and-go is a lure for shoppers
January 13, 2022
A good majority, 77%, of shoppers are more willing to shop at a store if it offers a scan-and-go option, according to a Researchscape survey conducted on…
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Gift card sales up over last 2 years
January 12, 2022
The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.
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Understand and predict customer needs with customer journey analytics
by Simon Fraser
Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…
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Crypto use on rise, most will use it for mobile purchases
January 11, 2022
More than a third of consumers between the age 18-54 own cryptocurrency according to a recent study by Cantaloupe — a digital payments and software services…
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How to deliver a personalized in-store customer experience without compromising trust
by Bobby Marhamat — CEO, Raydiant
Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.
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The future is now: 3 retail trends to watch
by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony
As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.
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Consumers increasingly adopting digital banking
January 6, 2022
Customers are increasingly embracing digital banking, with 73% claiming they use it once a week or more, according to JP Morgan Chase's digital banking…
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Consumers piled on holiday season debt in 2021
January 5, 2022
An increased number of consumers built up debt this holiday season, an average of $1,249, and one in three admit to spending more than they could afford.
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Revamped return policy may prove costly for retailers
January 4, 2022
During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…
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Healthy retail sales bump this holiday season
January 3, 2022
Retail sales spiked this holiday season, increasing 11% compared to 2019's holiday season, according to a Mastercard report.
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The state of self-service checkout: 6 key takeaways
by Bobby Marhamat — CEO, Raydiant
2022 may be a watershed moment for self-checkout technology and adoption. Find out why.
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DOOH brings holiday 'experiences' as retailers strive to rebound
by Kevin Damask — Editor, Digital Signage Today
After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…
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Saving money top New Year’s resolution
December 21, 2021
When it comes to New Year's resolutions the top goal is losing weight.
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Consumers spending at faster rate claims BofA chief
December 21, 2021
Consumers are spending "at a faster rate" than Bank of America Chairman and CEO Brian Moynihan has ever seen, and he's concerned about impacts from the ongoing…
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E-gift cards pretty popular this holiday season
December 20, 2021
One of the notable trends for the 2021 holiday season is consumer love for the e-gift card.
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Consumers cutting back on New Year's Eve spend
December 20, 2021
When it comes to New Year's celebrations this year, two-thirds of Americans plan to spend less than when they rang in 2021, according to a WalletHub survey.
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Experts share e-commerce strategies for a successful 2022
by Pari Raccah — General Manager, GiftNow (Loop Commerce)
In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.
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Shoppers love in-store tech that boosts customer experience
December 17, 2021
Nearly half (47%) of shoppers welcome in-store technology if it enhances the customer experience and one that mimics the online experience.
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Cyber Monday sales dip may reflect consumer trend
December 17, 2021
This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…
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Retail sales climb as consumers go holiday shopping
December 16, 2021
Consumer holiday shopping in November led to an increase of retail sales for the fourth consecutive month.
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