Consumers still like at-home delivery as retailers expand curbside pickup

March 1, 2022

More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options.

Walmart aims to boost subscription service with sales event

February 28, 2022

Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.

Consumer spend bounces back in January

February 28, 2022

Consumer spend in the U.S. jumped 2.1% in January, compared to December 2021, indicating that shoppers are less worried about COVID-19.

Target eliminates mask requirement for shoppers, staff

February 25, 2022

Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Pyramid Computer’s David Frei talks importance of tracking CX trends

February 24, 2022

David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…

Home Depot bests sales expectations, growth ahead

February 23, 2022

The Home Depot's sales spiked 11% in the fiscal fourth quarter, beating analysts' expectations, and the retailer stated there is "slightly positive" growth…

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

Coca-Cola, Sandstar team up on 'smart' retail lounge

February 22, 2022

Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…

Majority of customers prefer digital payments

February 22, 2022

A survey by Onbe, a corporate disbursements platform, found 74% of 1,000 consumers prefer digital payment methods to traditional forms. In addition, 65…

Gen Z smarter, more skeptical than Millennial counterparts

February 16, 2022

When it comes to generational consumer activity there is much difference between the attributes of the Gen Z shopper compared to Millennial counterparts and…

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Retail returns hit $761B in 2021

February 11, 2022

Retailers expect more than $761 billion in products sold in 2021 will be returns, according to a National Retail Federation report conducted with Appriss…

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Luxury shoppers want delayed pay with no cost, interest

February 9, 2022

A hefty number of U.S. luxury shoppers, 84%, would find it useful to pay for high-end items without incurring interest or any extra cost and 78% view a brand's…

Consumers taking safety into brand loyalty consideration

February 8, 2022

Consumers are increasingly taking safety into consideration, as well as employee treatment, when it comes to brand and retailer loyalty.

Examining retail trends in 2022

by Retail Customer Experience

In 2022, stores will look and act much differently from three or four years ago.

Holiday spend trend extending to Valentine’s Day

February 7, 2022

Americans will spend $23.9 billion on Valentine's Day this year, a hefty jump from $21.8 billion last year, and this year's figure is the second highest year…

Fashion jean brand taps Emarsys for technology upgrade

February 4, 2022

Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.