Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…

Black Friday sales down compared to pre-pandemic holiday season

December 9, 2021

Visits to physical retail stores on Black Friday, the day after Thanksgiving, were down 28.3% compared to pre-pandemic 2019, according to data released by…

PayPal quite popular on Black Friday

December 8, 2021

Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.

It’s time for movie theaters to rethink the customer experience

December 8, 2021

The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

COVID variant may change consumer spend

December 6, 2021

The ongoing COVID-19 and omicron variant appearance may be changing how consumers are spending this holiday season.

DoorDash goes rapid delivery in NYC

December 6, 2021

DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…

Clientron Ares650 is the Perfect Fit for the Restaurant in Australia

With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…

Women spending less this holiday

November 30, 2021

More than a third of American women plan to spend less this holiday season, according to BMO Financial Group's Real Financial Progress Index. Women have less…

Pandemic spurring consumer QR code usage

November 30, 2021

Customer use of QR codes has increased during the pandemic as retailers moved to offer shoppers touch-free interactive experiences in store.

Lowe’s sales momentum continues in Q3

November 24, 2021

Home improvement retailer Lowe's reported net earnings of $1.9 billion for the quarter ended Oct. 29, a healthy jump compared to 2020 Q3 net earnings of $69…

Retail sales up on a healthy pace

November 22, 2021

Retail sales increased 1.7% in October, compared to September, according to the U.S. Commerce Department, reflecting the biggest growth since March.

Retail momentum is all about shifting consumer demand

November 18, 2021

Retail revenue for the first week of November grew 18%, compared to the same time frame in 2019, and it's not due to panic purchasing behavior.

Home Depot enjoys healthy Q3 sales

November 18, 2021

The Home Depot reported a 9.8% jump in sales for Q3, hitting $36.8 billion, an increase of $3.3 billion compared to the same quarter in 2020.

Buy now, pay later catching fire with Gen Z, millennials

November 17, 2021

More than half, nearly 60%, of Gen Z and millennials have bought a product on social media using a buy now, pay later option, according to a study from…

How self-service applications are changing customer behavior

November 16, 2021

In a world where self-service technology plays a vital role in everyday life, brands and retailers need to understand the changing needs in customers' demands.

Bala deploys SoundCommerce tech to optimize business operations

November 16, 2021

Fitness accessories brand Bala is deploying SoundCommerce technology for data-driven decision making and to optimize business operations, including first-party…

Shipping, economy woes playing part in consumer holiday shopping

November 15, 2021

The current shipping issues and economic issues, such as inflation, are likely going to play a role in how consumers shop and celebrate the upcoming holiday.