Consumer Behavior News & Media
Free webinar: Using product data to build strong customer relationships
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…
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Will this holiday season change e-commerce forever?
by Steve Villegas — VP, Payment Partnerships, PPRO
Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.
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Canada retailer deploys mobile shopping tool to drive contactless shopping
November 17, 2020
Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…
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COVID-19 driving more holiday shoppers online
November 17, 2020
The ongoing coronarivus pandemic is prompting a big wave of consumers to shop online and 52% expect they will never shop in person again at the holiday season.
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Human touch a big consumer want, reveals study
November 16, 2020
Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…
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November big holiday shopping month, claims survey
November 13, 2020
This month more than half, 62%, of consumers are shopping for holiday gifts and 19% already finished their list in October, according to a Ware2Go survey…
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COVID-19 impact on holiday shopping is clear, reveals survey
November 12, 2020
When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.
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Not every US consumer is holiday shopping online
November 12, 2020
Despite the ongoing pandemic, a healthy majority (85%) of American consumer plan to shop in a physical store for holiday gifts and 72% will intentionally shop…
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Study: Shoppers prefer mobile pay
November 12, 2020
A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…
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Alibaba Singles Day enjoys record-breaking sales
November 11, 2020
The annual Alibaba Singles Day event will set a new sales record despite a substantial stock plunge in China.
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Women will continue shopping online well past COVID-19, claims study
November 10, 2020
The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…
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Planterra Foods deploys Alida platform to gain deeper customer insight
November 9, 2020
Plant-based protein startup Planerra Foods is tapping the Alida Sparq digital platform to gain deeper customer insight to drive customer-based decision making…
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Black Friday will prove rewarding for UK retail revenue, claims research
November 9, 2020
A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…
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Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
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A look at the American retail payment revolution
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…
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Cyber Monday will beat Black Friday, reveals survey
November 6, 2020
When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…
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Adobe: Online US sales will be a record-breaking $189B
November 5, 2020
It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.
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To stem tide of e-commerce returns retailers need 3D, AR
by Rob Weaver
Rob Weaver, chief revenue officer for Vertebrae, offers insight on why more retailers than ever are turning to immersive commerce experiences that use…
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Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
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New 'reality' for grocer segment: online shopping, deeper shopper expectations
November 4, 2020
The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…
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