Consumer Behavior News & Media
Diebold Nixdorf, Nielsen survey offers customer connectivity insights
November 4, 2020
There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…
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The pandemic and cash use: What are the facts?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…
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Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
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Holiday spend this year likely will dip a bit
October 30, 2020
Consumers aren't likely to spend more this holiday season compared to 2019 and much of the reason is due to the ongoing COVID-19 pandemic and rocky economic…
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Holiday consumer behavior will be different this year, reveals study
October 30, 2020
Consumers will spend with caution, spend more on at-home holiday celebrations and spend more than half the gift budget via e-commerce.
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Target puts reservations into play for holiday shoppers
October 27, 2020
Target customers anxious about COVID-19 and wanting a safer shopping experience can now make a reservation at the retailer's location.
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How Brooks Running overcame fraud and boosted customer experience
by Rich Stuppy, Rich Stuppy
Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…
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5 things for marketers to be thankful for this holiday
by Anne-Marie Schaffer — EVP, GM, Merkle Inc.
Anne-Marie Schaffer, EVP, general manager of retail and consumer goods, auto and mobility for Merkle, shares insight on new solutions and approaches retail…
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Preparing for the new Next: Building confidence and resiliency
by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle
Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…
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Earlier holiday shopping will result in more spend, claims research
October 20, 2020
Consumers are shopping for holiday gifts earlier than ever and a Savings.com survey predicts the activity will lead to the biggest and longest holiday sales…
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COVD-19 drives greater customer conversational commerce
October 19, 2020
Given shutdowns and social distancing due to the ongoing coronavirus, consumers are engaging in more ways than ever with retail businesses, beauty salons and…
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Most Americans struggling financially, claims survey
October 19, 2020
As if the coronavirus and shaky economy isn't enough to worry retailers, now they're facing the fact that 70% of Americans are struggling to make ends meet.
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Holiday shopping during a pandemic: Trends and transitions
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…
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Retailers warm to pickup lockers during pandemic
October 16, 2020
Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a provider of…
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Big consumer behavior shifts in holiday shopping this year
October 16, 2020
Consumers will be taking a more considered approach toward Black Friday and the Christmas holiday spend though 20% of U.S. shoppers plan to spend more given a…
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Research offers peek at online shopper behavior
October 16, 2020
While consumers are big on discounts and deals they're also still big on having a satisfactory online experience and aren't willing to put up with slow loading…
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Amazon Prime Day 2020 a huge boon for SMB retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…
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Contactless cards in a post pandemic world
by Jamie Topolski — Director, Fiserv
Contactless payments offer the same strong security as EMV cards but how do they stack up against the needs of consumers who are now dealing with the aftermath…
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Health beauty retailer taps NCR for faster checkout, simpler store operations
October 13, 2020
Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…
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Fashion retailers team with First Insight to drive faster, better merchandising decisions
October 13, 2020
Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…
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