Payment coalition claims COVID-19 contamination risk from U.S. currency overblown

May 4, 2020

Businesses that refuse to accept cash as a way to lower coronavirus transmission risks are acting contrary to the best available scientific evidence, according…

Consumers trust financial institutions the most with personal info, claims report

May 4, 2020

When it comes to personal data security consumers overwhelming trust financial institutions the most. That's the prime finding of DISQO Q1 2020 report on…

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Visa says contactless use surged amid COVID-19

May 1, 2020

Managing COVID-19 Impact: How tech helps retailers scale in the wave of omnichannel-to-single channel disruption

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, maps out three critical mobile programs that can retailers on the recovery path from COVID-19.

Macy's opening 68 stores to start

May 1, 2020

Macy's hopes to have all its 775 stores open for business within six weeks and is initially opening 68 next week.

Amazon unique visitor level tips 4 billion mark

May 1, 2020

 Amazon saw 4.06 billion unique visitors in March — more than eBay, Apple, Walmart, Samsung.com, Apple.com and Rakuten sites combined.

How retailers are giving back; consumers into self care

May 1, 2020

Retailers big and small are launching initiatives to give back and help those in need, as well as those fighting on the frontline of the coronavirus pandemic.

COVID-19 will change how consumers shop and what retailers must do to adapt

by Kristen Groh — GVP, Managing Partner, Publicis Sapient

Kristen Groh, group vice president, managing partner at Publicis Sapient, explains why new digitally-engaged consumers bring a different set of expectations…

BOPIS gains steam in wake of COVID-19 pandemic

April 30, 2020

Consumers are increasingly more likely to use buy online and pick-up in-store services as the COVID-19 pandemic continues in the U.S.

Social distancing drives change in consumer spend

April 30, 2020

Social distancing is hurting the consumer wallet as a WalletHub study revealed that 58 million Americans were spending more while following stay-at-home…

Mastercard study shows COVID-related shift to contactless

April 29, 2020

Consumers are increasingly moving toward contactless card adoption due to the COVID-19 pandemic, according to a Mastercard study

Shoppers transacting more via organic channels during COVID-19

by Drew Lau — VP Product, Mobify

Drew Lau, vice president of product at Mobify, shares valuable data into how shoppers are behaving through different channels during the COVID-19 pandemic and…

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

Digital shopping spurs sales for Target

April 28, 2020

Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…

Mandating masks in stores isn't proving to be easy

April 28, 2020

Retailers and essential businesses serving the public during the ongoing COVID-19 pandemic are increasingly asking customers to put on a mask while shopping…

COVID-19 highlights importance of connected experiences

by Calvin Carter — CEO, Bottle Rocket

Calvin Carter, CEO and founder of Bottle Rocket, explains why a "connected customer" strategy is now even more important than ever given COVID-19 and its…

Assessing COVID-19's impact on consumer shopping, customer habits

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The global coronavirus outbreak is changing retail, and the customer experience, unlike any other industry disruption. It's also changing how consumers will…

New car buyers prefer advisers to kiosks

April 24, 2020

New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…

What consumers want: Personalization, attention, great experience

April 22, 2020

Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.