US mall operator opening as COVID-19 shutdowns end

May 14, 2020

Simon Property Group, the biggest U.S. mall operator, has re-opened 77 properties as of the start of this week and implemented a slew of sanitizing, health and…

Many challenges ahead in retail recovery from COVID-19 pandemic

May 14, 2020

While retail sales in the last week of April didn't decline, the first time since early March, recovery from the COVID-19 pandemic will be slow, according to…

How COVID-19 is changing the customer experience in retail

by Ron Lutz — Chief Retail Officer, Miller Zell

Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…

Stimulus funds stimulate online retail spend

May 13, 2020

The U.S. stimulus funds to residents is driving a "huge rise" in online retail spending, especially when it comes to home and leisure.

COVID-19 pushing consumers toward mobile banking, online shopping

May 13, 2020

The COVID-19 pandemic is driving U.S. consumers toward mobile banking and digital payments, according to a study by payments firm FIS. 

Navigating COVID-19: Getting back to business post COVID-19

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Moving closer to consumers in the age of social distancing

by Praful Karanth — Retail & Supply Chain Industry Advisor, SAP

Praful Karanth, retail and supply chain industry advisor, SAP, explains why retailers need to consider new ways to acquire consumer attention in ways that are…

ACI Worldwide reports surge in global e-commerce retail amid COVID-19

May 12, 2020

Cash back marketing drives spend, reveals study

May 12, 2020

Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.

80% of U.S. SMBS expect long-term impact from COVID-19

May 12, 2020

A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.

NRF economist: Retail recovery will be gradual, dependent on location

May 8, 2020

Predicting when retail across the U.S. will resume to normal activity is difficult to do as economic recovery will likely be gradual and vary depending on…

Loyalty a leading indicator of J. Crew Chapter 11 filing

by Robert Passikoff — Consultant, Brand Keys

Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…

Is retail customer research worth the time during COVID-19 pandemic?

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

How the consumer mindset is shifting during COVID-19

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Payment coalition claims COVID-19 contamination risk from U.S. currency overblown

May 4, 2020

Businesses that refuse to accept cash as a way to lower coronavirus transmission risks are acting contrary to the best available scientific evidence, according…

Consumers trust financial institutions the most with personal info, claims report

May 4, 2020

When it comes to personal data security consumers overwhelming trust financial institutions the most. That's the prime finding of DISQO Q1 2020 report on…

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Visa says contactless use surged amid COVID-19

May 1, 2020