COVID-19 pandemic drives e-commerce upward big time

April 21, 2020

The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.

Study: Treatment of essential workers impacting consumer shopping decisions

April 21, 2020

A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Experts: It's time to go dark at big supermarket chains given COVID-19 spread

April 20, 2020

As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…

Will COVID-19 change consumer buying habits long term?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The COVID-19 outbreak has already shifted consumer buying habits to self-service.

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Italy's fashion retailers recovering from COVID-19 impact

April 17, 2020

Italian fashion retailers may be over the worst in regard to the COVID-19 pandemic that essentially shut down pretty much all retail business in the country…

Top emerging technologies transforming the retail experience

by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware

Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…

COVID-19 fosters self-service innovation in China

April 15, 2020

While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a wealth of self-service innovation. Nowhere is this more evident…

How To: Protect your family entertainment center and customers from COVID-19

by Sara Paz

Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…

How to enhance customer service with a consultative approach

by Andrea Grodnitzky — Chief Marketing Officer, Richardson

Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…

Diebold Nixdorf retail expert: It's time to give customers their time back

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…

Amazon hiring on once again to handle pandemic's online shopping surge

April 14, 2020

The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…

Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

Klarna shows COVID-19 related shift in purchases toward health, beauty

April 10, 2020

In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.

Ex J.C. Penney chief: Retail will have a hard time surviving COVID-19

April 3, 2020

Ron Johnson, former J.C. Penney CEO and the design leader behind Apple's retail locations, isn't at all optimistic about what's ahead for retail department…

Traffic dips at Walmart, Costco, Target as COVID-19 pandemic expands

April 2, 2020

For the first time in weeks since the coronavirus began expanding in the U.S., consumer traffic at top retailers Walmart, Costco and Target has declined.

Customer loyalty starts with getting the retail website right

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…