Millennials not as loyal as some may think, claims report

March 13, 2019

Millennials in the U.S. and U.K. are not as loyal to retail brands as retailers may think. In fact nearly half, 45 percent, acknowledge they're less loyal to…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…

Gift cards spurring more spend in UK

March 12, 2019

A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Shoppers spending more in physical store than online, claims study

March 8, 2019

Men and women are spending "significantly" more in retail brick-and-mortar stores than online during a typical shopping visit, according to a First Insight…

Millennials most thoughtful generation? Yup, according to one study

March 6, 2019

Millennials are the most thoughtful when it comes to gifting, according to a Loop Commerce study that polled consumers on gift giving behavior.

Amazon most trusted among consumers

March 6, 2019

A SmarterHQ survey reveals consumers trust that Amazon is using their data responsibly though 79 percent believe companies know too much about them.

Target CEO: Earnings prove strategy is working; fulfillment is our friend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

Consumers loyal for life once they trust, claims study

February 28, 2019

Consumers are committed and loyal for life if they find a brand they trust.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Kagan: Make it easier for customers to love you with "sense of store"

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that…

An insider's view of Walmart's digital transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…

In-person customer service ranks high with consumers, reveals study

February 19, 2019

More than half, 65 percent of consumers, view quality of service in the store as a key element in deciding where to shop.

Walmart beats earnings expectations, rosy outlook ahead

February 19, 2019

Walmart enjoyed a 43 percent increase in e-commerce sales in the fourth quarter and its sales and earnings bested industry watcher expectations.

Experiences consumers want versus data retailers need; what's ahead?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Customer relationship strategies are impacted by more devices, more data, more category disrupting innovation and deeper customer relationships. Retailers need…

Mobile in-app more popular than mobile web with holiday shoppers

February 14, 2019

Mobile consumers made 108 percent more purchases in-app compared to mobile web transactions and that number is likely to keep increasing, according to a study…

Valentine's Day should deliver more experiential gifts this year

February 13, 2019

There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…