Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

Phone, email top customer service tools for consumers

May 3, 2019

When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…

E-commerce retailers share benefits, challenges of data driven social media marketing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…

Consumers embracing payments via voice assistant, but wary about security

May 1, 2019

Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…

March retail sales best in two years

April 30, 2019

Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.

Study: Too many choices can stall retail purchase activity

April 26, 2019

Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.

Chase offers digital gift card transfers to checking customers

April 25, 2019

Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.

Smartphone go-to digital banking tool for US adults

April 22, 2019

A study from Aite Group shows U.S. adult consumers under the age of 50 are far more likely to pick up their smartphone to complete a digital banking…

Target talks digital signage, using Big Data to deliver a personalized experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…

Michigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system

April 19, 2019

Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…

Share A Coke: How a personalized promotion became an e-commerce platform

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.

Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

Mobivity debuts consumer frequency technology for retailers

April 15, 2019

Mobivity Holdings Corp, which offers the customer personalization platform Recurrency, is debuting an innovative frequency technology that will let retailers…

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

An inside view to Toyota's unified enterprise customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.