Pinterest a viable retail social media outlet, claims research

August 6, 2019

Retailers not using Pinterest to promote product or the brand may want to consider doing just that given research that claims the investment can be worthwhile. 

Survey: Consumers like BOPIS, mobile browsing, AI

August 5, 2019

A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Frank Mayer and Associates magazine explores experiential retail

July 24, 2019

Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…

BOPIS report highlights importance of transparency, timeliness and clarity

July 24, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…

Sally Beauty deploys CX management program to drive engagement

July 19, 2019

Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…

Back-to-school spend will be big on gadgets

July 19, 2019

Back-to-school spending is predicted to hit $27.8 billion this year, with electronic devices and gadgets top of mind for consumers, according to Deloitte's…

TGI Fridays: It's all about the customer, customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…

Getting to the data that matters can boost the customer experience

by Auria Moore — Director of Solution Strategy, Stibo Systems

Auria Moore, director of solution strategy for customer master data management at Stibo Systems, offers up insight on how retailers can best organize and…

Amazon Prime Day sets records once again

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

Why giving up control can give brands more influence

Jami Dewolf, chief marketing officer, Alliance Data's card services business, explains why it's a smart move to hand some control of email content and cadence…

American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

Walmart tracking theft with computer surveillance tech

July 11, 2019

In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.

Report: Consumers expect personal, seamless experience

July 10, 2019

When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…

Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.

Target targets Amazon Prime Day with 'Deal Days'

July 5, 2019

Target isn't about to let Amazon's Prime Day event go without some competition. It's planning to launch "Deal Days," a two-day sales event.