Consumer Behavior News & Media
Innovators share ways to eliminate buying friction while boosting omnichannel presence
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…
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What moms want on Mother's Day
May 10, 2019
The smartwatch is the top mom "want" for Mother's Day, according to a Swagbucks survey.
read nowAmazon Go goes with cash in New York City
May 9, 2019
The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.
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How Pinterest bridges the gap between commerce and shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…
read nowSurvey: 64% of customers are drawn to 'illuminated signs'
May 8, 2019
A survey by NeonPlus found that 64% of customers are more attracted by stores that have eye-catching illuminated digital signage. The company surveyed 1,00…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Knowing the difference between must-have CX technologies and what can wait
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…
read nowPhone, email top customer service tools for consumers
May 3, 2019
When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…
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E-commerce retailers share benefits, challenges of data driven social media marketing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…
read nowConsumers embracing payments via voice assistant, but wary about security
May 1, 2019
Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…
read nowMarch retail sales best in two years
April 30, 2019
Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.
read nowStudy: Too many choices can stall retail purchase activity
April 26, 2019
Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.
read nowChase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
read nowSmartphone go-to digital banking tool for US adults
April 22, 2019
A study from Aite Group shows U.S. adult consumers under the age of 50 are far more likely to pick up their smartphone to complete a digital banking…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
read nowMichigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system
April 19, 2019
Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…
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Share A Coke: How a personalized promotion became an e-commerce platform
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.
read nowPrada taps Oracle cloud tech for retail processes
April 18, 2019
The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
read nowWine retailer tapping Glassbox mobile app performance tool
April 17, 2019
Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…
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