9 off-the-radar retail predictions for 2019

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.

Report: Most consumers prefer credit cards

January 7, 2019

Mercator Advisory Group recently discovered that 62 percent of U.S. households use credit cards and 46 percent prefer using them for in-store payments…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

Retail spend increases 5.1 percent Thanksgiving through Christmas

December 31, 2018

Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

Payment card use grows, driven by government support, consumer demand

December 20, 2018

The number of retailers accepting card payments worldwide grew 13 percent in 2017, to reach 69.2 million by year-end, according to a RBR report, Global Payment…

A man's most wanted Christmas gift? Yup, it's socks

December 19, 2018

A Savile Row Company survey reveals a good majority of men, 80 percent, are hoping for some pretty basic gifts under the tree next week.

Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch…

Cash, credit still retail consumer favorite payment choice

December 18, 2018

A majority of U.S. consumers (89 percent) still prefer paying with cash, credit card or debit card and only 8 percent of respondents prefer mobile payment.

How retail kiosks can help retailers simplify the busy holiday season

Melissa Tally, marketing coordinator at Meridian Kiosks, provides an overview of kiosk technology and how emerging advancements can help retailers meet…

Crowded stores, spend budget top holiday stressors, claims study

December 14, 2018

The top stressors for consumers during the holiday season are crowded stores and financial limitations, with long lines, out-of-stock items and online delivery…

Most couples don't share when it comes to holiday spend actions, reveals survey

December 13, 2018

Almost half of Americans don't share with spouses/partners about how much they spend on holiday gifts, according to a Swagbucks survey.

Why it's time for retail marketers to start listening

Evan Magliocca, brand marketing manager, at Baesman Insights & Marketing, discusses what marketers can be doing to better learn about customers and create more…

December shopping marks biggest online period ever in US

December 12, 2018

A recordsetting $80.3 billion was spent online as of Dec. 6, marking it as the biggest e-commerce period of all time in the U.S., according to Adobe Analytics…

Consumers care about a brand's purpose, reveals study

December 12, 2018

Consumers aren't just interested in great prices, innovative delivery options or item availability. A good number, 63 percent, are also interested in only…