Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Wine retailer tapping Glassbox mobile app performance tool

April 17, 2019

Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…

Mobivity debuts consumer frequency technology for retailers

April 15, 2019

Mobivity Holdings Corp, which offers the customer personalization platform Recurrency, is debuting an innovative frequency technology that will let retailers…

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

An inside view to Toyota's unified enterprise customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…

Fast checkout top of mind for grocery consumers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

Consumers expect personalization, reveals report

April 8, 2019

More than half, 63 percent, of consumers expect personalization as a standard of service and believe they are recognized as an individual when sent special…

Too many choices blocking purchase activity, reveals report

April 5, 2019

Digital consumers are being provided too many product options and the overload is stopping 46% from completing a purchase.

Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

Customer satisfaction with retail takes a dip

April 3, 2019

Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.

Best Buy CEO talks melding digital with physical for a winning retail strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

Online shopping beating in-store, mobile purchases on the rise

March 25, 2019

When it comes to millennial shopping, e-commerce is king and online browsing is top of mind, given that 79 percent browse online before making a purchase…

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…