Consumer Behavior News
CardLinx standard takes aim at return fraud
February 11, 2014
The CardLinx Association, a new association that facilitates the interoperability and growth of card-linked offers (CLOs), and Deem, a cloud commerce company…
read nowRetail CFOs forecast 5 percent sales growth for 2014
February 11, 2014
Despite ongoing market uncertainty, retail chief financial officers are feeling more confident about the state of the consumer. According to a new BDO USA, LLP…
read nowUK retail director: Online is 'driving structural change'
February 11, 2014
Helen Dickinson, the director of the British Retail Consortium, told United Press International today that online shopping is fundamentally changing the retail…
read nowNew social media monitoring, analytics tool hits market
February 11, 2014
Market Force Information, a provider of customer intelligence solutions, is helping restaurants and other multi-location businesses provide better customer…
read nowConsumer optimism inches upward
February 11, 2014
Consumer optimism about the economy continues to inch upward after bottoming out in October 2013, according the latest monthly NACS Consumer Fuels Survey that…
read nowNRF forecasts 4.1 percent increase in retail sales for 2014
February 7, 2014
The National Retail Federation released its 2014 economic forecast yesterday, projecting retail industry sales (which exclude automobiles, gas stations, and…
read nowInternational sales from US retailers to jump to $50B by 2020
February 5, 2014
Global strategy consulting firm OC&C Strategy Consultants released a report today in collaboration with Google, entitled "The Global Retail e-mpire." The…
read nowGas customers evolve in how they shop for price
February 4, 2014
Price remains the dominant reason why consumers buy gas at a particular location, but how consumers shop for that price is shifting, according to the results…
read nowConsumers likely to be frugal for Valentine's Day
February 4, 2014
On the heels of a healthy yet modest holiday shopping season, cautious consumers aren't quite ready to splurge on Valentine's Day this year, continuing to keep…
read nowShoppers increasingly want in-store experience to mirror online
February 3, 2014
Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study…
read now89 percent of moms are regularly prompted by coupons to buy new food items
January 31, 2014
A study of more than 2,200 moms who primarily buy food for their family at supermarkets reveals that an overwhelming majority (89 percent) are regularly…
read nowMindshare Technologies announces text analytics tool for customer comments, reviews
January 31, 2014
Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…
read nowRetailers modify objectives in 2014 as mobile tops priority lists
January 29, 2014
Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital…
read nowOne-fifth of people who review products online have never used the product
January 28, 2014
According to the latest YouGov research, nearly one-fifth (21 percent) of Americans who have reviewed a product or service claim that they have reviewed a…
read nowValentine's Day study: Tablets beat smartphones for mobile shopping
January 27, 2014
Customer experience firm Maxymiser today released its latest research study, ″Valentine's Day: Retail's Love Affair With Digital.″ The report compares and…
read nowShoppers will expect more mobile content from brands, retailers in 2014
January 27, 2014
Most mobile shoppers redeemed a coupon directly from their mobile device last year, according to a recent study from mobile shopping app Key Ring. Key Ring is…
read nowDeloitte Consumer Spending Index on the rise
January 24, 2014
The Deloitte Consumer Spending Index climbed in December. The Index tracks consumer cash flow as an indicator of future consumer spending.
read nowMeijer giving shoppers free Wi-Fi
January 22, 2014
Digital coupon use is at an all-time high at Meijer, with more than 2 million Meijer shoppers now subscribed to its free mPerks program — and now the retailer…
read nowCobalt, Edmunds announce partnership to study online car-shopping behaviors
January 22, 2014
Cobalt, a business unit of ADP Dealer Services Inc., and Edmunds.com, an online car shopping destination, today announced a strategic partnership to bring…
read nowSource Metrics says it can track in-store conversions from Facebook ads
January 22, 2014
Social media marketing analytics firm Source Metrics has announced the launch of its Facebook In-store Ad Tracker, which it says provides retailers with access…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
