Consumer Behavior News
Retailers resort to deep discounts this back-to-school season
September 6, 2013
Back-to-school spending was up slightly this year over last, but it came at a steep price for retailers, who resorted to deep discounting in order to move…
read nowRetailers 'behind the curve' with tablets
September 6, 2013
In a new commentary published in The Guardian, Simon Black, CEO of payment gateway provider Sage Pay, says that retailers are "still behind the curve" when it…
read nowRetailer loyalty programs copycat airline industry
August 29, 2013
Retailers may be crafting their loyalty programs to reflect the airline industry — with elite levels and extra perks for shoppers who spend the most money…
read nowMajority of US shoppers are not loyal, study finds
August 22, 2013
Market Track announced today the release of an in-depth report from a two-part national survey of retail shoppers and Fortune 100 companies. The report…
read nowStudy: The US is a 'coupon nation'
August 21, 2013
The digital coupon site RetailMeNot.com today released an initial set of data from its first international survey measuring the couponing and shopping…
read nowWalmart hopes to woo shoppers with fee-free layaway
August 21, 2013
In front of 6,000 Walmart associates at Walmart's annual holiday meeting Wednesday, Duncan Mac Naughton, the retailer's chief merchandising and marketing…
read nowConsumer advocacy groups up in arms over 'return profiles'
August 19, 2013
Although retailers claim it's a move to fight fraud, the tracking of customer returns is yet another retail technology coming under fire from consumers.
read nowReport: Even the wealthy love loyalty programs
August 14, 2013
In a new survey of affluent consumers by the Luxury Institute, wealthy shoppers earning at least $150,000 a year share detailed observations and evaluations of…
read nowReport: Card spending growth solid in July
August 12, 2013
First Data Corporation has released its First Data SpendTrend analysis for July 2-30, 2013 compared to July 3-31, 2012. SpendTrend tracks same-store consumer…
read nowYankee Group mobile wallet report examines slow adoption rate, offers engagement tips
August 7, 2013
Nearly 70 percent of consumers are interested in adopting mobile payments, but less than 14 percent have actually completed a mobile transaction in the past…
read nowHow long are shoppers willing to wait? Six minutes.
August 2, 2013
A new study by Omnico, which surveyed 1,344 U.K. consumers, says that British shoppers are willing to stand in line an average of six minutes before giving up…
read nowCustomer behavior tracking doesn't always have to be creepy
August 1, 2013
Following consumer backlash toward Nordstrom after customers became aware that they were being tracked via their smartphone's media access control address…
read nowDeloitte's back-to-school survey finds frugality will rule
July 29, 2013
Although consumer confidence in the economy has increased, the back-to-school shopping season will see shoppers hold tight to their purse strings, according to…
read nowAsda forecasts omnichannel for 2013 holiday season
July 29, 2013
The European grocery chain Asda expects that 75 percent of its customers will shop across bricks and clicks this Christmas, according to an article on Retail…
read nowAmazon winning the price-comparison battle, study finds
July 26, 2013
A new study from Parago suggests that more than half of smartphone owners regularly use their device while in-store to commit showrooming, with Amazon as the…
read nowVideo game developer concerned with pre-owned game retailing
July 22, 2013
A head of the video game developer Ready at Dawn recently aired his grievances with the pre-owned game market — specifically calling out the negative impact…
read nowRetailers can expect stiff competition for fewer sales this back-to-school
July 19, 2013
It's the second biggest spending season behind Christmas, so it's no surprise retailers (and shoppers) are already revving up for back-to-school. But according…
read nowNRF: June retail sales indicate a growing but measured economy
July 15, 2013
Consumer spending and retail sales ended the second quarter on a soft note, indicating that economic growth and acceleration has weakened. According to the…
read nowSurvey highlights consequences of mobile shopping mishaps
June 20, 2013
Survey results released today by Skava, a provider of mobile, tablet and in-store technologies to Internet retailers, identify customer pain points in relation…
read nowExperian launches site analytics to track consumer behavior
June 19, 2013
Experian FootFall, a provider of visitor analytics, announced the launch of its Site Analytics software which provides retailers with the tools to obtain a…
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