Consumer Behavior News
Web outages are costly nightmares for retailers
December 14, 2012
The days between Thanksgiving and Christmas mean big money for retailers, and with the increase in online shopping revenue, glitches in a retailer's website…
read nowNPR discusses the future of retail
December 14, 2012
National Public Radio's Audie Cornish has been exploring the evolution of the American shopping experience and recently interviewed retail architect M.J.
read nowArticle discusses 3 ways to make showrooming an opportunity
December 12, 2012
One-in-five consumers are now showrooming, according to new research by Aprimo/Teradata and Forrester Research, which revealed that 96 percent of those…
read nowAre deal-day monikers becoming overused?
December 11, 2012
It started with Black Friday. Then came Cyber Monday, which was later preceded by Small Business Saturday and Sofa Sunday, and followed by Giving Tuesday. Oh…
read nowThe retailer 'race to the bottom' brings pricing conundrums
December 11, 2012
As retailers become tangled up in price confusion in what a Forbes blogger calls a "race to the bottom," the consumer now has quite a few pricing styles to…
read nowSmall Business Saturday spending landed above forecast
December 11, 2012
A recent follow-up survey to the Small Business Saturday Consumer Insights Survey released by the National Federation of Independent Business (NFIB) and…
read nowMultichannel makes shoppers take longer to make purchases, study shows
December 6, 2012
A new report from retail researchers Conlumino and loyalty specialist Webloyalty has found the advent of multichannel retailing has lengthened the shopping…
read nowHotel retail ditches the towels in favor of oddities
December 4, 2012
Hotel retail helps create an experience, according to an article on usatoday.com. While retail doesn't play a major role in revenue for hotels, unique retail…
read nowOpinion: C-store retailers need convenient loyalty programs
December 4, 2012
An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…
read nowResearch points to puny layaway figures
December 3, 2012
Retailers may have been excited about the potential benefits of revamped layaway policies, but according to an article in the Houston Chronicle, several recent…
read nowResearcher finds the scent of retail is a simple one
November 28, 2012
Retailers hoping to attract customers with the luring smells of the season should stay away from complex combinations of scents and stick with simple basics.
read nowAnchoring effect a tool for sales people
November 28, 2012
The anchoring effect, a psychological phenomenon describing the common human tendency to rely too heavily on the first piece of information offered when making…
read nowMobile users shop in record numbers
November 28, 2012
PayPal announced the final numbers for Cyber Monday, the unofficial start to the online portion of the shopping season, and as expected, the numbers are…
read nowMultichannel and showrooming helped retailers that did it right
November 27, 2012
Booz & Co. chief retail analyst Thom Blischok said Monday on CNBC that retail companies did well if they successfully integrated their online and…
read nowBlack Friday foot traffic went up while one-day sales declined
November 27, 2012
Black Friday data shows that foot traffic in stores rose 3.5 percent over Black Friday 2011 while sales saw a 1.8 percent decline from Black Friday 2011. Why…
read nowNew survey app rewards consumers as it tracks their behavior
November 27, 2012
TrendSource Inc., a market research company, announced the launch of an interactive mobile survey app, wINput (Win By Giving Your Input), which is now…
read nowEarly promotions get credit for Thanksgiving online sales
November 26, 2012
According to analytics findings from IBM, U.S. shoppers once again took advantage of early promotions this holiday season, driving a 17.4 percent increase in…
read nowCyber Monday could see record number of shoppers
November 26, 2012
Cyber Monday is here, and if a survey for Shop.org by BIGinsight is correct, more than 129 million shoppers will turn to the Web today to search out retailer…
read nowSurvey reveals consumers open to mobile payments at POS
November 20, 2012
According to a joint national survey conducted by Sybase 365 and the Mobile Marketing Association (MMA), mobile devices are playing a more crucial role than…
read nowMannequins may soon be the eyes and ears of retail
November 20, 2012
It sounds like a scene from the 1980s movie "Mannequin": The pristine face and absent eyes of the life-size model doll hiding some inner life, following people…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
