Consumer Behavior News
Social media not significant sales driver, study finds
February 6, 2013
While digital technology continues to reshape the way companies and consumers interact, social media is not replacing the in-store shopping experience…
read nowNRF forecasts 3.4 percent increase in retail sales for 2013
January 28, 2013
The National Retail Federation released its 2013 economic forecast today, projecting retail industry sales (which exclude automobiles, gas stations, and…
read nowM-commerce still small as retailers focus on the basics
January 21, 2013
A new report by Forrester Research for trade group Shop.org shows that smartphones generated only a small portion of online sales last year — about $5 billion…
read nowBlog discusses the psychology of sales resistance
January 21, 2013
The next time consumers struggle to resist clearance sales, they could be taking a few tips from a Psychology Today blog that gives insight into the…
read nowLatest Voxware study examines consumer return habits
January 18, 2013
Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…
read nowReceipt surveys offer few benefits to retailers
January 17, 2013
Although till receipt surveys (TRS) began as a highly attractive engagement tool for retailers, a recent blog on research-live.com revealed that the practice…
read nowNRF: Tyco announces alliance with RetailNext
January 15, 2013
Tyco Retail Solutions, a global provider of retail performance and security solutions, today announced a key alliance with RetailNext, a provider of in-store…
read nowConsumer study investigates acceptance of retail tech
January 9, 2013
WD Partners, a global retail design and development firm, released the results of a national consumer study conducted to gauge consumer awareness, usage and…
read nowA little consumer play time could help brands boost engagement
January 9, 2013
With traditional forms of advertising losing effectiveness, improving customer engagement has become the target strategy for many retailers. According to an…
read nowBlog lists 6 tips for store layout design
January 4, 2013
The layout of a retail store can have significant impact on sales and customer experience, a fact well-known to retailers (take Apple's recent application to…
read nowIn retail, size matters
January 2, 2013
It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…
read nowTime lists top holiday retail trends
December 28, 2012
Time.com compiled a list of the top 10 retail trends from the 2012 holiday shopping season, giving a glimpse at the current state of shoppers. Here is a sample…
read nowReport: Online holiday shopping sales up 15.2 percent
December 27, 2012
2012 marked another strong season for e-commerce retail, according to the Chase Holiday Pulse, which aggregates payment processing data from 50 of Chase…
read nowLowest-price e-commerce hurts shopper loyalty
December 21, 2012
The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…
read nowMore Americans self-gifting while holiday shopping
December 20, 2012
According to an article on washingtonpost.com, Americans are doing more and more holiday shopping for themselves, as data over the last decade show, even as…
read nowStudy shows the right sounds and smells will make shoppers spend
December 19, 2012
Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…
read nowAmazon's FreeTime Unlimited geared toward kids with Kindles
December 19, 2012
Amazon has lured in adults with its Amazon Prime subscription service and is now setting its sights on children. FreeTime Unlimited is "part streaming media…
read nowMotorola releases shopper insight survey
December 19, 2012
Findings from the Motorola Solutions annual holiday shopper study highlighted the impact on the shopper experience across various age demographics.
read nowAnalyst: Microsoft's retail strategy 'absolutely stinks'
December 17, 2012
Over at The Street, Rocco Pendola isn't pulling punches when he talks about visiting a pop-up Microsoft Store in Times Square this weekend, which he said was…
read nowReport: Social integration drives consumer engagement, trust
December 17, 2012
Research firm Mass Relevance has released a new research study that quantifies the impact of social integration on customer engagement, brand preference and…
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