Consumer Behavior News
Returns posing big challenge for retailers
January 30, 2024
More then half, 69%, of retailers and brands view product returns as a significant business challenge.
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Gen Z is all about check-out free, self-scanning, self-checkout
January 26, 2024
Shopping without having to participate in the traditional cashier checkout experience is something Gen Z consumers are embracing. In fact, research reveals…
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Consumers like email when it comes to promotions
January 25, 2024
A good number, 75%, of consumers want promotional messages via email yet 20% will lose trust in a brand, or unsubscribe, if the emails land in the spam folder.
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BBC: Self-checkout a failure
January 23, 2024
The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.
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Gift card spend bouncing back
January 23, 2024
Gift card spending is bouncing back with 69% of consumers buying the same amount of gift cards or more in 2023 compared to 2022.
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NCR digital consumer index: Self checkout gaining traction
January 22, 2024
Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…
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Mobile use, tech spend rebounds
January 17, 2024
Mobile, in terms of consumer spend and use, has rebounded after a one-year market slowdown in 2022 with consumer spending increasing to $171 billion, a 3% gain…
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Few consumers satisfied with in-store, online shopping experiences
January 12, 2024
Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.
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Coupon, retail app use on rise
January 12, 2024
Consumers are increasingly using coupons, loyalty programs and retail apps, according to a survey from Swiftly.
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Consumer auto brand loyalty grew in 2023
January 11, 2024
The U.S. consumer automotive brand loyalty grew in 2023, according to a study released by LexisNexis Risk Solutions.
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Tech industry revenue increase coming this year
January 10, 2024
The U.S. consumer technology industry will grow 2.8% this year and consumers will discover lower prices on many tech products.
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Teddy bear is Ikea’s big seller these days
January 9, 2024
The Djungelskog teddy bear is flying off the shelves at Ikea.
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Returns pose big work load for retailers
January 9, 2024
This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…
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Wall Street Journal arts critic joins anti-self-checkout movement
January 5, 2024
Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…
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Holiday season online spent hit record-setting level
January 4, 2024
A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.
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Consumers love paying with points
January 4, 2024
Consumers are embracing the pay with points redemption opportunity with 84% stating they would use the loyalty currency option if offered.
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Retail returns hits $743B in 2023
January 3, 2024
Total retail returns in 2023 hit $743 billion, according to a National Retail Federation and Appriss Retail report.
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Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
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Woman wanted for stealing $600 in merchandise at Target self checkout
January 2, 2024
Police in Chambersburg, Pennsylvania are looking for a woman they claim stole more than $600 worth of merchandise from a Target store while using a…
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Tip ask at self checkout irks airline employee
December 26, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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