Consumer Behavior News
Consumers not too patient with online retail missteps
March 19, 2024
Half of shoppers are quick to break up with a retailer when dealing with incorrect online information, such as wrong store hours, inaccurate contact details…
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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Consumers optimistic on economy, brand loyalty spend growing
March 8, 2024
A good number, 78%, of consumers are willing to pay more to shop with brands they're loyal to – a jump from 72% in 2023 – and 50% are optimistic about the…
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Social media influence growing with consumer purchases
March 7, 2024
The majority of Gen Z (91%) and millennials (84%) have bought something they saw on a social media channel as have 3 in 4 Gen X consumers and just over half of…
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Australian retailer taps Appriss Retail to cut shrink
March 6, 2024
Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…
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Mobile payment gaining ground this year
March 1, 2024
Over half of the U.S. population, 56%, is using mobile payment (Apple Pay or Samsung Pay) when shopping, according to Numerator's 2024 Vision Report.
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Consumers still engaged, claims Census data
February 28, 2024
While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."
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Gen Z a bit tired of Amazon
February 27, 2024
There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.
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Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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Text messaging driving consumer purchases
February 20, 2024
When it comes to brand text messaging it seems consumers are paying attention — 75% report that SMS from brands routinely drive them to make a purchase and…
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Consumers want retailers to make AI diverse, inclusive, equitable
February 19, 2024
A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.
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Majority of consumers joining loyalty programs
February 16, 2024
A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.
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Retailers face challenges meeting consumer expectations
February 15, 2024
The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to…
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Customer loyalty tied to consistent customer service
February 14, 2024
Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to…
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Gen Z loves Valentine’s Day the most of all shoppers
February 14, 2024
More than half, 66%, of Gen Z consumers will celebrate Valentine's Day, more than any other generation.
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Inflation impacting Valentine's Day spending
February 13, 2024
Nearly half of Americans say inflation is impacting Valentine's Day plans this year and three in 10 think the holiday is worth going into credit card debt.
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Inflation playing role in Valentine’s Day spend
February 12, 2024
The Cupid holiday is fast approaching and 82% of American couples plan to buy gifts for their partner for Valentine's Day this year. The average spend will be…
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Not every Gen Zer loves their Valentine’s Day gift
February 9, 2024
One in four U.S. Gen Z Valentine's Day gift recipients secretly return the item and get cash.
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Consumers want AI disclosures
February 5, 2024
More than half, 68%, of consumers believe brands and retailers should disclose use of AI and 59% agree companies should be legally mandated to disclose AI use.
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Free returns a loyalty driver for retailers
February 2, 2024
Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.
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