Consumer Behavior News
Pandemic habits still in play with consumers
May 3, 2023
Consumer habits adopted during the two-year COVID-19 pandemic remain in play as 68% of consumers are shopping more online due to delivery speed and flexibility…
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Bed Bath & Beyond competitors step up on coupon opportunity
May 1, 2023
While the infamous blue 20% off coupons aren't in play at Bed Bath & Beyond as it liquidates stores as part of its bankruptcy activity, the coupons are…
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Consumers will spend $35.7B for moms this year
May 1, 2023
Consumers are expected to spend $35.7 billion this Mother's Day, nearly $4 billion more than last year's record high of $31.7 billion, according to an annual…
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Retailers will test ‘bring your own bag’ and returnable bag schemes
April 28, 2023
Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…
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Jewelry industry experiencing ‘engagement gap’
April 27, 2023
The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.
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Empathy dip among Americans playing role in retail CX
April 25, 2023
Americans are lacking empathy more than ever, with two in three reporting it has decreased in the past year, yet nearly half, 47%, want to experience more…
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Luxury shoppers seeking deeper store connection
April 25, 2023
A good number, 77%, of consumers expect to visit a luxury retail store this year and nearly half, 49%, believe the store should be more than a place to buy and…
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Retail spend dipped in March
April 20, 2023
Retail sales dipped by 1% in March compared to February, according to Commerce Department data.
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Chatbot tech boasts untapped opportunity for retail
April 17, 2023
Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…
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March retail sales up nearly 5%
April 17, 2023
In-store and online retail sales, excluding automotive, were up 4.7% year-over-year in March, according to a Mastercard SpendingPulse report.
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Emotional connection, pricing driving purchasing decisions
April 14, 2023
A good number of U.S. and U.K. consumers, 70% and 76% respectively, expect the current economic downturn to last more than 12 months and more than 90% of…
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Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
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More consumers choosing buy now, pay later option
April 12, 2023
An increasing number of consumers in 2022 chose the buy now, pay later option, according to Adobe Analytics data, and the trend appears to be continuing this…
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Online reviews can impact retailer’s bottom line
April 11, 2023
Consumers view online reviews of brands and retailers as a two-way dialogue and want brands to participate. Shoppers also view ChatGPT and the Metaverse as…
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Gen Z consumers love automation, Boomers not so much
April 11, 2023
When it comes to automating the retail customer experience Baby Boomers have a harsh view of the strategy but Gen Z consumers view it, and its impact, much…
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Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
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Retail growth to dip a bit this year
April 5, 2023
Retail sales growth will hit between 4% and 6% this year, reaching between $5.13 trillion and $5.23 trillion, according to the National Retail Federation.
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Gas prices impacting c-store consumer spend
April 3, 2023
Inflation, and specifically gas prices, are impacting consumer spend at convenience retailers, according to a study from PDI Technologies and GasBuddy.
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Consumers embracing text conversations with retail brands
March 30, 2023
A hefty majority, 91%, of consumers have opted into at least one brand's text messaging program or have expressed interest, 88% would engage in a two-way…
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Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
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