Consumer Behavior News
Millennials are the big retail spenders this year
March 28, 2023
Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.
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Consumer sues Amazon over biometric identification notification
March 27, 2023
A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…
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Gen Z not cutting spend despite inflation
March 22, 2023
Inflation isn't prompting the Gen Z consumer from shopping and 32% are online doing just that.
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Consumers less trusting compared to 2022
March 20, 2023
Consumers have 10% less trust in brands than they did in 2022 and nearly half of consumers are interested in sharing first-party data for a more personalized…
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Many retail associates dealing with angry customers
March 16, 2023
Over half, 68.5%, of retail workers regularly deal with angry or frustrated customers and one in five deal with unhappy customers each day.
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Consumer appetite for luxury still going strong
March 13, 2023
Consumers plan to keep spending on luxury in the next three months, with 62% expecting to spend the same or more compared to the last three months.
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Retail sales in-store, online up in February
March 9, 2023
Retail sales in the U.S. in February were up 6.9% compared to a year ago, according to a Mastercard SpendingPulse report that measures in-store and online…
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Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
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Dick’s Sporting Goods Q4 sales are a hit out of the park
March 7, 2023
Dick's Sporting Goods same-store sales spiked 5.3% as the sporting goods retailer beat analysts' projections regarding its Q4 earnings and revenue which…
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More consumers will celebrate St. Patrick’s Day this year
March 6, 2023
More consumers are planning to celebrate St. Patrick's Day this year, with 44% making plans compared to just 30% celebrating in 2022.
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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Consumers focused on shopping for essentials
February 24, 2023
While foot traffic to stores has increased, fewer consumers are visiting entertainment venues and are being more selective about what to purchase, focusing on…
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Walmart CEO talks inflation impact
February 24, 2023
Walmart is experiencing impacts from food inflation, calling it the "most stubborn of the categories," in relating to the company's Q4 earnings.
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More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
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General merchandise sales dip in a year
February 20, 2023
Discretionary U.S. general merchandise retail sales revenue in January of this year landed 3% lower than in 2022 and unit sales were down 5% in the same time…
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NRF: January sales reveal consumer resiliency
February 20, 2023
The bounce back in retail sales last month reveals the resiliency of consumers, according to the National Retail Federation, which issued a statement noting…
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Retail sales up in January
February 16, 2023
U.S. retail sales, not including automotive, were up 8.8% in January compared to a year ago, and e-commerce sales were up over 8.4% year over year, according…
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Consumers back in stores but not thrilled with experience
February 14, 2023
Consumers are back in physical retail stores but a good number, 40%, say shopping is "less enjoyable" than it was before the pandemic hit in the spring of 2020.
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Few consumers aim to spend more this year
February 13, 2023
A hefty number of U.S. consumers are concerned about the economic climate and the concerns are impacting 83% of consumers' spending habits, and just 12% are…
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American consumers like humans over chatbots
February 10, 2023
More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…
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