Consumer Behavior News
Amazon customer spends nearly $3K, makes 73 purchases a year
March 31, 2025
The average Amazon consumer spent $2,817 on Amazon.com, making 73 purchases last year.
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Nebraska home to highest number of dishonest consumers
March 27, 2025
When it comes to being the home of the most dishonest consumer Nebraska leads the way.
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Most frontline workers deal with incivility on a consistent basis
March 27, 2025
Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…
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Consumer trust in digital services takes a dip
March 26, 2025
Most industries experienced a decline in consumer trust this year, compared to 2024, according to Thales' "2025 Digital Trust Index – Consumer Edition."
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AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
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More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
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Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
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US consumers increasingly tapping AI in shopping experience
March 21, 2025
Nearly half, 49%, of American consumers are turning to AI tools when buying online.
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Self-checkout boycott drives change at Britain retailers
March 19, 2025
Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…
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Chewy bests Amazon in customer satisfaction ranking
March 18, 2025
When it comes to online retail customer satisfaction Chewy.com is top of the list.
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Man arrested for alleged skimming scheme at Walmart self checkouts
March 17, 2025
Marcus Covaci, 20, of Gettysburg, has been arrested and charged with allegedly placing skimming devices on self-checkout registers at Walmart stores in…
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Over half of consumers not willing to hand off shopping to AI just yet
March 11, 2025
When it comes to shopping 66% of U.S. consumers would not let AI make purchases on their behalf, even it it meant a better deal and 58% are worried about how…
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Most consumers want texts from brands they love on a regular basis
March 10, 2025
Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…
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UK retailer Boden taps First Insight tech to improve merchandising decisions
March 7, 2025
Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…
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Wealthy households account for nearly half of consumer spend
March 5, 2025
The top 10% of U.S. households in terms of earnings are accounting for nearly half of today's consumer spend, according to a Moody's Analytics report.
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Data concerns increasing among social commerce users
March 4, 2025
A hefty majority of U.S. consumers, 76%, are in fear of data breaches when shopping via social commerce sites.
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Politics playing role in consumer shopping behavior
February 27, 2025
Nearly a quarter, 24%, of American consumers have stopped shopping at a favorite store because of their politics.
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Consumers want positive, uplifting content from brands
February 25, 2025
Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.
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Woman banned from all Walmart locations due to shoplifting
February 21, 2025
Ashley Cross, a Tennessee resident, is banned from entering any of Walmart's retail stores nationwide after a shoplifting spree, according to a Daily Mail U.K.
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Valentine’s Day projected to be record-setting spend event
February 6, 2025
Consumers will spend a record $27.5 billion on Valentine's Day this year, up from $25.8 billion in 2024 and over the previous record of $27.4 billion set in…
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