Online card spending to reach $6T by 2021

The value of e-commerce card payments made worldwide grew 26 percent during 2015 to reach $2.7 trillion. This represented 12 percent of all card expenditure, according to Global Payment Cards Data and Forecasts to 2021, an annual survey by RBR....

Report: Omnichannel retailers will likely be operating one channel by 2027

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade. Most stores now operating both online and off will shutter physical doors and move forward with an online only...

Dermstore, Calendars.com boost sales with customer segmentation platform

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation Studio, according to a press release. The technology provides marketing teams point and click access to...

Online shoppers heading abroad to get best product price

A new UPS study reports U.S. online shoppers have no qualms about doing business with international retail sites if they can get a better price. Nearly half of online consumers have bought from international retailers and 48 percent of smartphone...

Retail tech investment expectation bodes well for tool makers

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers. The reason? Retailers will be grabbing up new digital tools as consumers want and expect technology in the retail...

Father's Day spend will likely be record-setting event

Americans will spend more on Dad this year than in the past with Father's Day spending expected to hit a record-setting high of $15.5 billion, according to the National Retail Federation. Most of the spend will be on events like...

SoftBank buying Boston Dynamics to boost robotic advancements

Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp. The move, according to SoftBank Chairman and CEO Masayoshi Son, is all about advancing robotic technology and driving what he calls the "information revolution."...

Consumers love tech in the brick-and-mortar retail experience

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience. The study results, as outlined in this infographic, cite that three out of four want more tech and say they are more likely to visit a retailer if wanted tech was available.

Handbags ruled in Mom's day shopping this year

When it comes to buying something for mom on her special day, a good number of consumers hit the handbag and purse aisles, according to a new research from Loop Commerce. Accessories ruled, followed by apparel, health and beauty, and...

Consumers hungry for 3D printing, targeted notifications

A new Interactions survey on what shoppers want from retail technology reveals consumers are hungry for targeted notifications in the shopping experience and would love to have 3D printing available. The study, "What Shoppers Want from Retail Technology," surveyed more...

Graduation time is boom time for retailers

Consumer spend on graduation is predicted to hit an all-time high this year. A survey published by National Retail Federation, conducted by Prosper Insights & Analytics, states spending will hit $5.6 billion, according to a press release. That figure would...

Google aims to track shoppers beyond online behavior

Google wants to know what consumers are buying offline so it can hone its digital advertising strategy. The search giant is prepping a system that will move offline after an online consumer is done browsing to learn what they’re looking at and buying in brick-and-mortar stores.

Consumers spent big in April thanks to tax refunds, income jump

Healthier salaries and tax refunds spurred big consumer spending in April resulting in a 0.4 percent jump. The increase is the most robust since December 2016, according to a Market Watch report.

Amazon adds grocery pickup kiosks in Seattle

Amazon.com Inc. has opened two grocery pickup kiosks in Seattle in an effort to compete against "click and collect" shopping options from supermarket retailers, according to Bloomberg. The "AmazonFresh Pickup" allows shoppers to buy groceries online and pick them up in as little as 15 minutes instead of having them delivered to their homes.

Study: Consumers not happy with resolution experience

A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve the cross-channel customer experience. The study reported that less than half of customers are satisfied regardless of...

Report: Proximity tech a common factor among top retailers

A new study reveals that 75 percent of the top U.S. retailers have at least one thing in common: they've deployed proximity technologies as part of their marketing strategy. The list includes Home Depot, Wal-Mart and The Kroger Company as...

Human interaction key to customer experience, reveals research

Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers. A new Yonder Digital Group research report states human interaction remains a valuable element in providing a good customer experience as 87 percent of U.K.

Consumers have high level of trust when it comes to brand, claims report

Brand matters, at least to shoppers and there's a high level of trust still in play, according to a new Blackhawk Network survey. In fact, 91 percent of those polled trust their favorite brand "somewhat" or "very much." That reveals...

UK consumer impulse spend targets fashion buys

Shoppers in the U.K. spend more when shopping online than in the store — an average of $258.24 more and fashion is the top focus. The spending habits insight, from St.

Brick-and-mortar retail showroom boasts online mattresses only

Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase. But for those who do one Minneapolis physical store retailer aims to fulfill that need. The store,...

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