Study: Most mobile app users hesitant to give info when signing up

Mobile app users are concerned about the security of their information when they register for a new app, according to a new survey conducted by B2B research firm Clutch. Nearly 90 percent of respondents said security of personal information shared...

Study: Small retailers are making money on online marketplaces

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a new NetElixir study. NetElixir surveyed over 500 small to medium size business owners and...

Retailers embracing AI big time in next two years, reveals study

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years. Those AI technologies will include live chat, Facebook Messenger and Amazon Alexa, according to a new...

Back-to-school spend will hit $83.6B, claims report

A confident consumer base and increasing school enrollment will likely drive back-to-school spending to the second top spending level in history, according to a new National Retail Federation survey. Total spend for school and college is projected to hit $83.6...

Walmart aims to monitor shoppers' facial expressions

Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines. The facial recognition tool, according to a Business Insider report, will assess facial expressions and movements, and if it detects a not-so-happy consumer,...

Clothing retailer drives mobile shopping forward with Shopgate app platform

Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers. The quest is to both help shoppers and achieve deeper customer engagement via unique content capabilities,...

Pet retailer deploys IBM MobileFirst to simplify purchase journey

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores. The technology, according to a press release, creates an in-store digital experience for...

Chatbots gaining popularity with consumers, especially millennials

One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation. More importantly for retailers, 77 percent of consumers surveyed by 3Cinteractive Corp., for its Chatbot Consumer...

A few changes coming in back-to-school shopping season

Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic, according to Deloitte's tenth annual back-to-school survey. ​Spending is expected to reach $27 billion, according to a release...

Voice-controlled devices playing bigger part in consumer purchasing

Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice purchase in the past year. Those statistics, according to the latest Walker...

Amazon both friend and foe to retailers

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter with a bit of concern. One big reason, according to a new SLI...

Study: Consumers love to touch, love music, but long wait lines not so much

When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps to 78 percent worldwide. Yet there are still pain points for consumers within the...

Smartphones will soon beat out tablets in UK mobile spend

The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year. The big reason is consumers are loving smartphones more than tablets and using them more, according to the new GlobalData research.

Research highlights challenge points when it comes to customer experience

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated records for measuring customer experience. And while most retailers are engaging with customers in person, just...

Research: Lifestage and lifestyle play big roles in consumer path to purchase

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research. For example, as millennials came of age during the social media boom, they are likely more trusting than...

Consumers are loving loyalty programs, claims report

More than half, 53 percent, of Americans enrolled in a loyalty program are participating because the program is easy to use, and currently there are 3.8 billion memberships in customer loyalty programs, according to the 2017 Colloquy Loyalty Census. While...

Consumers willing to pay for a good customer experience, claims new study

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study. The research report reveals a "positive correlation" between investment in digital customer efforts and consumer satisfaction and a willingness to...

Many consumers not feeling much of anything when shopping, claims report

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping experience. That's according to a new GPShopper study, conducted with research firm YouGov, that examined how consumers,...

Airports emerge as a retail spending hub

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time is proving lucrative to retailers housed in airports. A new GlobalData report...

Study: Indian consumers increasingly rely on mobile banking

A recent study from financial services technology leader FIS shows a dramatic increase over the past year in the use of mobile devices and other digital banking channels by consumers in India, demonstrating the extent to which country’s demonetization efforts...

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