Personal experience, mobile shopper insight are retailer priorities

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to achieve both goals. A new report states identifying customers and providing a personalized experience is...

Study: Personalization gets respect but little deployment action

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are actually deploying such efforts. The insight, from Periscope By McKinsey, states just 15 percent of retailers...

Mother's Day spend may be a record-setter this year

Shoppers will spend the most ever this year come Mother's Day, averaging about $186 on purchase, reveals a NRF survey conducted by Prosper Insights & Analytics. Last year shoppers averaged about $172. This year's predicted spend of $23.6 billion would be the highest spend yet in the 14-year history of the spending poll.

Consumers feel misunderstood by retailers, claims study

Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty. Companies need to do more when it comes to effective use of data to meet consumer expectations as well,...

ATM, branch, mobile, online ... or all of the above?

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 2017 U.S.

Consumers love mobile browsing but mobile purchasing not so much

Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product search and browsing. In fact, while half of consumers tap smartphones for...

Shoppers favor digital over associates in product data search

A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using a mobile device while in the store. In comparison, just 35...

Retailers failing at personalization, claims study

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping experience. Yet consumers are increasingly seeking both personalization and customization, according to a new Reflektion survey that...

YETI debuts first flagship boasting unique experience

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out and enjoy nature. The brand, beloved by outdoor enthusiasts, ranches, hunters and angles, worked with Mood...

InMoment names new CEO, debuts new CX intelligence tool

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer data. Discover can analyze customer and contextual data from any source, including social reviews, customer comments...

Clothing retailer aims to make shopping more fun for men

A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds. Retail brands Q Clothier and Rye 51, which will open a new shop in...

Customer engagement provider taps Amazon Alexa in feedback effort

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback. The company has developed an Alexa skill to enable customers to provide experience feedback quick and easy via their own words,...

Nordstrom taps Infor solution to boost omnichannel capabilities

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels. The Infor cloud-based point-of-sale system will also let Nordstrom better engage with customers and drive forward greater functionality across channels....

Analyst: What Macy's needs to do to rally

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst. The iconic retailer also needs to figure out a way to get ahead of online competitors such...

Aptos study highlights successful omnichannel engagement strategies

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according to a new survey from retail technology provider Aptos Inc. The survey also reveals 83 percent of top retailers are leveraging...

Report: Voice assistant technology growth more than doubles

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106. The Parks Associates research reports 56 percent of U.S. broadband households enjoying using voice assistance to control smart home devices such as Amazon's Echo and the Google Home.

Big IoT adoption on horizon, claims new report

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail Vision Study from Zebra Technologies. The report claims nearly 70 percent of retail decision...

Teletech hires SapientRazorfish leader as strategy officer

Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology solution. In his new role he will oversee strategy, demand generation, sales enablement, offer management and corporate marketing...

Lowe’s financial outlook bright, says analyst

Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report. The prediction, from Barron's, notes home retailers, including Home Depot, are primed for big sales boosts due to a...

Easter will be a hopping time in consumer spend

A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year. Spend is expected to hit $18.4 billion, a 6 percent jump over $17.3 billion in 2016, according to the NRF annual...

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Why Levi's isn't acting its age when it comes to retail customer experience