Consumer Behavior News
Online retailers struggling with various issues, AI tools gaining ground
November 4, 2019
Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…
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Lead-up to Black Friday a popular shopping time
November 1, 2019
A Cardlytics, Inc. annual spend trend report reveals nearly 40% of all holiday spend occurs in the four weeks leading into Black Friday
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Handbag spend hits all-time low, claims consumer report
October 30, 2019
Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.
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Smartphone, mobile devices playing bigger part in holiday shopping
October 30, 2019
Consumers are increasingly turning to their mobile device when it comes to holiday shopping online and in the store. The number of shoppers using a smartphone…
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Loyalty is way beyond just point, rewards
October 28, 2019
Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…
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Women have more money to spend but capturing their attention is getting harder
October 28, 2019
Price-conscious female shoppers are looking for greater convenience and price value this holiday season, and they will have more money to spend. Those are top…
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Shopping for clothes losing its allure, claims report
October 28, 2019
Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…
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Digital much more entwined in consumers’ lives than most realize
October 25, 2019
The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…
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Consumers feel little control over data, want to opt-out of data selling
October 24, 2019
A Deloitte consumer privacy in retail survey reveals retail is "at an inflection point," according to a press release, when it comes to consumer privacy, as…
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Mobile payment not yet meeting industry projections
October 21, 2019
Mobile payment transactions are not yet meeting industry projections and a big reason is a lack of confidence by the consumer.
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Macy's home to fast casual restaurant
October 21, 2019
Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.
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Shoppers will spend just as much, possibly more this holiday season
October 17, 2019
This holiday season U.S. consumers are expected to spend as much, or more, than they did in 2018 and they're projected to hit brick-and-mortar retail locations…
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Retail sales dip for first time in months
October 17, 2019
Retail sales in the U.S. in September dipped for the first time in seven months and could prompt an interest rate cut in a few weeks.
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Postal mail can play role in reactivating abandoned baskets
October 15, 2019
A Go Inspire Group study reveals marketers may want to revisit the likely dumped postal mail approach when it comes to getting consumers back to abandoned…
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Survey: Facebook viewed as most personal shopping platform
October 14, 2019
When it comes to discovering products and brands Facebook is tops with consumers, according to a survey from Clinch, an AI platform that leverages data to…
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Personalization can pay off in holiday time, claims study
October 14, 2019
Customers acquired during a previous holiday season are more than twice as likely to convert the next holiday season compared to other customers. That finding…
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Self-checkout market to hit $4B by 2024
October 10, 2019
The self-checkout system market is predicted to jump from this year's value of $2 billion to over $4 billion by 2024, according to a Global Market Insights…
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Consumers are shopping early for holiday gifts
October 10, 2019
Nearly half of consumers, 45%, expect to start shopping for holiday gifts before November and 25% already started in September.
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UK retailer M&S taps Ingenico to provide omnichannel payment service
October 9, 2019
U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…
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Subscription box services gaining ground, reveals report
October 9, 2019
One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…
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