Consumer Behavior News
Holiday shopping on rise as is customer expectation
November 14, 2018
Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.
read nowSurvey: Shoppers to spend more, hit sales before Black Friday
November 14, 2018
Not only will consumers spend 5 percent more this holiday shopping season than last, half expect to do that shopping before the big Black Friday events.
read nowBrick-and-mortar retail still king for holiday gift shoppers
November 13, 2018
Nearly three quarters of consumers plan to visit a brick-and-mortar retailer for holiday gift buying this year, and an increasing number of shoppers are taking…
read nowAmericans increasingly want stores closed on Thanksgiving
November 12, 2018
A survey reveals close to 50 percent of American consumers are in favor of retailers closing on Thanksgiving and will not be shopping on the holiday before…
read nowAdobe expects record $124B in online shopping due to mobile ordering
November 9, 2018
Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in U.S., this season with a record Cyber Monday in the…
read nowClick and collect still emerging in retail segment
November 2, 2018
Just 37.6 percent of retailers are offering click and collect capability to consumers, according to OrderDynamics' research report, Omni-2000 Research: Global.
read nowCustomer identification remains a challenge for retailers, reveals survey
November 1, 2018
Just 23 percent of brick-and-mortar retailers are able to identify a customer prior to checkout, compared to 60 percent of online retailers and the inability…
read nowAmerican shoppers put money where their trust is, reveals research
October 31, 2018
American shoppers are increasingly shopping at retailers they trust, according to new PCI Pal research.
read nowSurvey: Younger shoppers hitting brick-and-mortar retailers, older consumers jumping online
October 31, 2018
Millennials are increasingly shopping at brick-and-mortar stores while older consumers are gravitating to online stores to shop, according to a new Euclid…
read nowMonetate, Bazaarvoice partner on customer engagement strategy
October 30, 2018
Monetate and Bazaarvoice are partnering to offer retailers a more effective customer engagement solution.
read nowConsumers: Brands must respond to online reviews
October 29, 2018
A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…
read nowWild Birds taps SMG tool to capture customer insight
October 29, 2018
Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…
read nowHealthy holiday retail sales on horizon
October 29, 2018
Holiday season consumers are expected to spend 4.1 percent more this year compared to last year, according to a National Retail Federation survey conducted…
read nowChina's online retail sales on healthy growth track
October 26, 2018
Chinese retail e-commerce sales hit the $1 trillion mark in 2017, according to Digital Commerce 360 data.
read nowMastercard to make signature optional in the store, on the card
October 24, 2018
Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.
read nowTargeted discounting is alluring to shoppers, claims report
October 22, 2018
One in every four shoppers would seriously consider switching supermarkets if offered targeted discounting, and one in 10 would make the move even if the…
read nowInterest-free payments can spur online spending
October 18, 2018
Thirty-five percent of consumers are more likely than not to make a purchase online if they can pay in interest-free monthly installments, according to a…
read nowReport shows strong consumer demand for digital payments
October 17, 2018
Digital payments are experiencing a boom, according to the World Payments Report 2018 launched today by Capgemini and BNP Paribas.
read nowApple Pay leads in users but Samsung Pay users more engaged
October 12, 2018
Apple Pay is the go-to digital wallet for most debit card users, according to new data from Auriemma Consulting Group.
read nowConsumers will revisit retail websites if content is worthy
October 4, 2018
More than half, 55 percent, of consumers will revisit a retailer's website if content is viewed as useful and valuable, according to a Clutch survey.
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