Valentine's Day will be a heart breaker for retailers

Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year. Though an IBISWorld report reveals the average consumer will cut spend by just under a $1, the overall decline...

Generation Z loves shopping at the brick-and-mortar retailer

While the Generation Z shopper is a digital customer they still love going to the store to shop and that means retailers need to shore up on interactive engagement. The consumer segment, which will represent 2.6 billion marketplace by 2020,...

Customer loyalty requires a retail transformation, reveals IBM study

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in stores. While nearly all Generation Z shoppers, 98 percent, still hit brick-and-mortar retailers, more...

Brick-and-mortar store experience worse than washing dishes for many consumers

One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore. The big reason? Today's shoppers want the online experience in the store environment and are...

Most gift recipients lie about liking gifts, survey reveals

If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again. They likely both weren't thrilled and just lied about being happy about the gifts, reveals a new survey from Groupon which...

Holiday trends report reveals online growth, greater ecommerce traction

Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday 2016 SpendTrend Report. The report includes data through January 2, 2017, in...

Omnichannel retailers big winners in holiday season

Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in 2016, compared to a year ago, with consumers spending an average of $711 on gifts. That's a 16...

Report: Consumer-centric marketing can boost customer satisfaction

A customer-first marketing strategy can go a long way toward boosting customer satisfaction. More than half, nearly 60 percent, of highly satisfied customers believe the marketing of a company they are satisfied with "often and always" put their needs ahead...

Credit card use on the rise among young adults, study finds

Nearly two-thirds (63 percent) of U.S. consumers now own general purpose network-branded credit cards, up from 61 percent in 2015, according to "U.S.

UPS holiday buying report: Tech gifts a top seller

High-tech lovers shopping for gifts are using their smartphones more than ever to buy tech gadget gifts and are more active in following retailers' social networks and admit to be influenced by social media in making a purchase. Yet while...

Study: Upsell fails lead to lost retail revenue

A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers. "These key behaviors with lower than average ratings were the same whether the customer service and...

Shoppers expect to spend more this holiday, exceed budgets

Retailers will be happy to hear this news: nearly 60 percent of Americans expect to exceed holiday budgets by an average of $155, an 11 percent spike over spending increase in 2015. The insight, from a new Coinstar study, reveals...

Slow lanes could boost supermarket experience, claims study

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience. It could also help ease loneliness for the shoppers, reveals a new study from the University of Hertfordshire in...

Amazon boasts best-ever holiday weekend sales

The holiday weekend proved to be a sales bonanza for online retailer Amazon as it sold millions of its devices and sales were up double compared to last year. Amazon's Fire TV Stick with Alexa voice remote, Fire tablet, Echo...

Loyalty perks, security and return options key consumer wants, reveals study

Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a new holiday retail report from CFI Group and Radial. If retailers provide all three...

Mobile grabbing a big chunk when it comes to Internet usage

A new report predicts 75 percent of Internet use come next year will be on mobile devices, according to a Zenith report, which also states 60 percent of global online ad spend will be mobile ads by 2018. Mobile add...

Target goes with tradition for Thanksgiving

Despite the fact more than a few retailers are closing on Thanksgiving and many others are adjusting hours, Target is sticking with what it says works and works well. The retailer will once again do a 10-day deal marketing campaign and open at 6 p.m.

Consumers will shop, spend more on themselves this holiday season

Holiday season shoppers won't just be tossing items in the wagon for family and friends. A good portion, 58 percent, will be scouting out discount items for themselves and they’ll be spending more on themselves than last year. In fact,...

30 percent of consumers hate Black Friday

Black Friday apparently isn't so well loved by consumers despite historical big sales and price reductions on what has long been the busiest holiday season shopping day. In fact, 30 percent of consumers hate it, and 85 percent either hate...

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Intel's Christie Rice talks customer experience, digital innovations