Customer engagement provider taps Amazon Alexa in feedback effort

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback. The company has developed an Alexa skill to enable customers to provide experience feedback quick and easy via their own words,...

Nordstrom taps Infor solution to boost omnichannel capabilities

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels. The Infor cloud-based point-of-sale system will also let Nordstrom better engage with customers and drive forward greater functionality across channels....

Analyst: What Macy's needs to do to rally

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst. The iconic retailer also needs to figure out a way to get ahead of online competitors such...

Aptos study highlights successful omnichannel engagement strategies

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according to a new survey from retail technology provider Aptos Inc. The survey also reveals 83 percent of top retailers are leveraging...

Report: Voice assistant technology growth more than doubles

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106. The Parks Associates research reports 56 percent of U.S. broadband households enjoying using voice assistance to control smart home devices such as Amazon's Echo and the Google Home.

Big IoT adoption on horizon, claims new report

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail Vision Study from Zebra Technologies. The report claims nearly 70 percent of retail decision...

Teletech hires SapientRazorfish leader as strategy officer

Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology solution. In his new role he will oversee strategy, demand generation, sales enablement, offer management and corporate marketing...

Lowe’s financial outlook bright, says analyst

Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report. The prediction, from Barron's, notes home retailers, including Home Depot, are primed for big sales boosts due to a...

Easter will be a hopping time in consumer spend

A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year. Spend is expected to hit $18.4 billion, a 6 percent jump over $17.3 billion in 2016, according to the NRF annual...

UK retailers not delivering on customer experience, claims report

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a positive customer experience interaction. Just 7.5 percent of companies respond on all four...

Study: Emotional consumers tend to impulse buy functional goods

When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers. In fact, they're more likely to run down the household cleaning aisle, according to a study published in the Journal of...

Analyst: Under Armour brand appeal on the rise

In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers. While the athletic retailer's shares dipped by more than half in the last year, a Jefferies analyst says...

Study: Consumers receptive to chatbots

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from Vibes. In addition to under-indexed chatbot use, Vibess fourth annual Mobile Consumer Report uncovered...

Mark-downs a big lure for the female shopper

Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered. That's the finding of new research revealed at the recent WWD Men's Wear Summit,...

Baby Boomers love the retail discount

When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or furniture. In fact, 76 percent won't pay the full price, according to a First Insight report that polled 750 U.S. consumers.

Retailers losing big bucks by not getting personal, reveals survey

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service. In fact, as a new TimeTrade survey reveals, millennials are willing to pay up to 20 percent...

Wal-Mart shoppers are loving rotisserie chicken, health supplements these days

Rotisserie chicken, health supplements such as tumeric and 'smart' educational-focused toys are favorites when it comes to Wal-Mart shoppers. Garlic supplements are also a big buy as are 'smart' home devices, according to a research report commissioned by the biggest U.S.

Ivanka fashion brand enjoys sales boost

Despite an online effort to derail sales, the Ivanka Trump retail brand isn't seeing much of a decline. In fact, as Fortune reports the clothing line enjoyed a big boost last month. A Slice Intelligence report states the President's daughter's...

St. Patrick’s Day spend may be a record-breaker

Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion. Such a figure would be an all-time high, according to the National Retail Federation’s St. Patrick's Day survey. The survey reveals more than 139 million Americans...

Brick-n-mortars still top channel for consumers

More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels, according to new research. The Modern Consumer survey, which polled 1,000 U.S.

Showing (181 - 200) of 1393

Get the latest news & insights


News

Resources

Trending

Features

Lions of retail: 8 surprising brands coming on strong In 2018