Consumer Behavior News
Out of stock experience big factor in abandoned online carts
December 20, 2024
Two-thirds of consumers will leave an e-commerce site or store and shop from another retailer when an item they are looking to purchase is out of stock.
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More holiday shoppers hitting physical retail stores this year
December 19, 2024
Shoppers are hitting brick-and-mortar stores more this year despite a cutback in post-election season spending, according to a First Insight survey.
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NRF: It’s going to be a successful retail holiday season
December 12, 2024
Strong results during the third quarter and continued growth in key economic data since have set the stage for a solid holiday season, according to National…
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Consumers embracing AI with some caveats
December 10, 2024
While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.
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Shoppers bought more, spent less on Black Friday Weekend
December 9, 2024
Shoppers bought more during the Black Friday weekend but spent less by prioritizing early deals and savings. They spent 5% less per purchase while increasing…
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Amazon top favorite for Cyber Weekend shoppers
December 6, 2024
Amazon topped the list of retailers favored by Cyber Weekend shoppers, according to a Numerator survey that polled over 9,600 shoppers.
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Thanksgiving holiday weekend shopping beats expectations
December 5, 2024
The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…
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Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
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Many retail workers not feeling safe this holiday sales season
December 3, 2024
More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…
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Black Friday online sales up over 2023 retail activity
December 2, 2024
This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.
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Cyber Monday expected to be a record-setting sales day
December 2, 2024
Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.
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Gen Z leading the pay later movement
November 25, 2024
Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…
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Gen Z loves AI-powered service but still sees need for human interaction
November 22, 2024
Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…
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Most consumers will be shopping Cyber Weekend
November 21, 2024
Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.
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US shoppers not too confident about Black Friday supposed lower prices
November 20, 2024
American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.
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UK Sephora opening draws super big crowd
November 18, 2024
Shoppers in the U.K. clearly have a thing for beauty retailer Sephora.
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Thanksgiving weekend shopping will likely set record
November 18, 2024
A record-setting 183.4 million consumers are planning to shop in-sore and online from Thanksgiving Day through Cyber Monday. The predicted figure is up from…
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Fun Black Friday fact: Big walking day for retail shoppers
November 14, 2024
On Black Friday, Americans walk the equivalent of 697 million miles combined, with shoppers averaging 8,347 steps — nearly double the normal daily step count…
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Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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Retail holiday spend on track for steady sales growth
November 8, 2024
Despite contradictions in economic indicators, retail sales growth remains on track as retailers enter the busy holiday season.
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