Lowe’s financial outlook bright, says analyst

Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report. The prediction, from Barron's, notes home retailers, including Home Depot, are primed for big sales boosts due to a...

Easter will be a hopping time in consumer spend

A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year. Spend is expected to hit $18.4 billion, a 6 percent jump over $17.3 billion in 2016, according to the NRF annual...

UK retailers not delivering on customer experience, claims report

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a positive customer experience interaction. Just 7.5 percent of companies respond on all four...

Analyst: Under Armour brand appeal on the rise

In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers. While the athletic retailer's shares dipped by more than half in the last year, a Jefferies analyst says...

Study: Emotional consumers tend to impulse buy functional goods

When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers. In fact, they're more likely to run down the household cleaning aisle, according to a study published in the Journal of...

Study: Consumers receptive to chatbots

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from Vibes. In addition to under-indexed chatbot use, Vibess fourth annual Mobile Consumer Report uncovered...

Mark-downs a big lure for the female shopper

Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered. That's the finding of new research revealed at the recent WWD Men's Wear Summit,...

Baby Boomers love the retail discount

When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or furniture. In fact, 76 percent won't pay the full price, according to a First Insight report that polled 750 U.S. consumers.

Retailers losing big bucks by not getting personal, reveals survey

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service. In fact, as a new TimeTrade survey reveals, millennials are willing to pay up to 20 percent...

Wal-Mart shoppers are loving rotisserie chicken, health supplements these days

Rotisserie chicken, health supplements such as tumeric and 'smart' educational-focused toys are favorites when it comes to Wal-Mart shoppers. Garlic supplements are also a big buy as are 'smart' home devices, according to a research report commissioned by the biggest U.S.

Ivanka fashion brand enjoys sales boost

Despite an online effort to derail sales, the Ivanka Trump retail brand isn't seeing much of a decline. In fact, as Fortune reports the clothing line enjoyed a big boost last month. A Slice Intelligence report states the President's daughter's...

St. Patrick’s Day spend may be a record-breaker

Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion. Such a figure would be an all-time high, according to the National Retail Federation’s St. Patrick's Day survey. The survey reveals more than 139 million Americans...

Brick-n-mortars still top channel for consumers

More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels, according to new research. The Modern Consumer survey, which polled 1,000 U.S.

Slow tax refund process dragging retail sales

Lower than usual foot traffic and less consumer spend in the retail sector is being blamed on the IRS. Consumers aren't getting refunds quickly this year and that means they're not spending as much shopping, according to a CNBC report....

Grocery shoppers jumping online more than ever, reveals report

One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping experience to be had. The 2017 Grocery eCommerce Forecast, from Unata and in partnership with Brick Meets Click, polled 500 U.S. shoppers.

Study: Consumers believe mobile wallet data is secure

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this data when stored on a mobile wallet, according to a new joint study from ACI Worldwide...

Ignoring personalization can cost a retailer, reveals survey

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide personalized service to consumers. That's because consumers want such service and millennials, in particular,...

Research: More big companies are gungho on CX

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and effort on customer experience. The survey, which polled 165 large companies in December 2016, also reports 87...

Omnichannel retailing matures into mainstream

The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business strategies, reveals the fifth annual SPS Commerce benchmark report. The study, which polled more than 500 retailers, said the omnichannel...

Nordstrom most popular retailer, reveals survey

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row in Market Force Information's annual survey. It took top honors for its...

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Intel's Christie Rice talks customer experience, digital innovations