Consumer Behavior News
Consumer love for local retailers on the rise
February 3, 2025
Consumers are increasingly shopping local stores for the connection and trust with retailers. In fact, 71% of customers prefer local retailers even if it meant…
read now
Shoppers big on multitasking while shopping
January 31, 2025
A hefty number of shoppers, 69%, are shopping while also watching a movie, browsing YouTube or scrolling TikTok. In fact, some are doing all multitasking while…
read now
Target stores target of $11K self-checkout scam
January 30, 2025
A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…
read now
Target sees growth in holiday sales, makes leadership changes
January 29, 2025
Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.
read now
TikTok users will jump to Instagram, Facebook if US ban becomes permanent
January 27, 2025
TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.
read now
Retail holiday sales grew more than expected
January 23, 2025
Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.
read now
Self-checkout popularity expands among shoppers
January 21, 2025
Self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix.
read now
Most American consumers feel positive about 2025
January 17, 2025
Two-thirds of American consumers are feeling positive about what 2025 will bring but 54% will be spending cautiously and 74% will be more likely to buy a…
read now
Shoppers believe best holiday deals are after holidays
January 16, 2025
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large…
read now
Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
read now
Most consumers not a fan of dynamic pricing
January 14, 2025
Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…
read now
2024 holiday shopping was a big mobile experience
January 14, 2025
The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.
read now
NRF: Retail 2024 ended on high note, growth ahead
January 13, 2025
The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.
read now
Global holiday sales hit record $1.2 trillion
January 10, 2025
Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.
read now
Many consumers not aware of AI is in play during online shopping
January 7, 2025
Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…
read now
Most consumers will jump to another retailer when inventory is out of stock
January 6, 2025
Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.
read now
Consumers have limited patience when it comes to e-commerce snafus
January 2, 2025
Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…
read now
Consumer spending solid this holiday season
January 2, 2025
Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.
read now
Home Depot, Lowe’s keep category leadership spots
December 30, 2024
Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…
read now
AI boosts online grocery revenue by 8%, claims data
December 30, 2024
Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
