Millennials love burger discounts, Gen X favors Mexican fare price cuts

A new national consumer report regarding restaurant and take-out dining habits reveals 53 percent have at least one food/mobile app on their smartphone and 72 percent would rather dine at a restaurant than grab take-out. When it comes to discounts,...

Euclid Analytics and AgilOne collaborate on integration

Euclid Analytics and AgilOne have partnered to bring retailers an integrated platform that combines shopping experience personalization, in-store profiles and enhanced relationships with buyers, according to a press release. "A single view of the customer is essential for driving meaningful...

Flowers don't rule Mother's Day, but gift cards are welcome

A new study regarding what moms want for Mother’s Day debunks one of the top holiday myths — that flowers rule. Not only don't flowers rule, but they land way down on the list. What they do want may be...

Millennials likely to bail on banks, card companies in case of false declines

Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false declines on the consumer. The survey, conducted in partnership with research and advisory firm Aite Group, polled nearly...

Amazon dominating voice-control speaker realm, claims report

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research. While the industry is still emerging, Amazon is tops thanks to its Echo and Echo Dot devices which...

IBM study finds current in-store and digital experiences fail to improve customer experience

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the average Customer Experience Index was only 33 out of 100, according to a press release....

Personal experience, mobile shopper insight are retailer priorities

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to achieve both goals. A new report states identifying customers and providing a personalized experience is...

Study: Personalization gets respect but little deployment action

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are actually deploying such efforts. The insight, from Periscope By McKinsey, states just 15 percent of retailers...

Mother's Day spend may be a record-setter this year

Shoppers will spend the most ever this year come Mother's Day, averaging about $186 on purchase, reveals a NRF survey conducted by Prosper Insights & Analytics. Last year shoppers averaged about $172. This year's predicted spend of $23.6 billion would be the highest spend yet in the 14-year history of the spending poll.

Consumers feel misunderstood by retailers, claims study

Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty. Companies need to do more when it comes to effective use of data to meet consumer expectations as well,...

ATM, branch, mobile, online ... or all of the above?

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 2017 U.S.

Consumers love mobile browsing but mobile purchasing not so much

Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product search and browsing. In fact, while half of consumers tap smartphones for...

Shoppers favor digital over associates in product data search

A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using a mobile device while in the store. In comparison, just 35...

Retailers failing at personalization, claims study

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping experience. Yet consumers are increasingly seeking both personalization and customization, according to a new Reflektion survey that...

YETI debuts first flagship boasting unique experience

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out and enjoy nature. The brand, beloved by outdoor enthusiasts, ranches, hunters and angles, worked with Mood...

InMoment names new CEO, debuts new CX intelligence tool

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer data. Discover can analyze customer and contextual data from any source, including social reviews, customer comments...

Clothing retailer aims to make shopping more fun for men

A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds. Retail brands Q Clothier and Rye 51, which will open a new shop in...

Customer engagement provider taps Amazon Alexa in feedback effort

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback. The company has developed an Alexa skill to enable customers to provide experience feedback quick and easy via their own words,...

Nordstrom taps Infor solution to boost omnichannel capabilities

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels. The Infor cloud-based point-of-sale system will also let Nordstrom better engage with customers and drive forward greater functionality across channels....

Aptos study highlights successful omnichannel engagement strategies

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according to a new survey from retail technology provider Aptos Inc. The survey also reveals 83 percent of top retailers are leveraging...

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